Job Description

About Us

PH Camps is an award-winning provider of holiday camps and children's activity programmes across Bristol, Dorset, Hampshire, Somerset, and Wiltshire. We create fun, engaging, and safe environments where children can thrive through sport, physical activity, arts & crafts, and creative play.

Our passionate team of educators and coaches deliver exceptional experiences that inspire lifelong participation in learning, sport, and physical activity.

Your Role

As Operations Manager, you'll play a pivotal part in shaping the success and growth of PH Camps. You'll oversee the operational planning and delivery of our holiday camps, ensuring excellence in safety, quality and customer experience across multiple locations. You'll also lead and develop teams, nurture strong relationships with partners and help drive continuous improvement across the business.

Key Responsibilities

Plan, coordinate and review venue operations and timetables across multiple sites. Build and maintain positive relationships with schools, venue partners, parents and stakeholders. Ensure day-to-day operational excellence from the team - compliance, health and safety, quality assurance and communication. Lead the recruitment, training and performance of staff, ensuring consistency in delivery and compliance. Support customer engagement, responding to queries and feedback in a professional, solutions-focused manner. Motivate, coach and mentor team members to achieve excellence. Be involved in the design and delivery engaging training programmes (e.g. Introduction to Camps, health & safety, behaviour management). Work alongside our Designated Safeguarding Lead, ensuring robust implementation of policies and procedures. Sit on our SEND Inclusion Group to design and implement care plans for children. Identify opportunities to grow the PH Camps brand and improve customer experience. Drive innovation of our holiday camps programme including activities, marketing and operating procedures. Report on performance and outcomes

About You

Experienced in operations or leadership within childcare, education, or activity-based settings. Excellent organiser with the ability to manage multiple sites and priorities. Confident leader who motivates others and sets clear expectations. Strong understanding of safeguarding and compliance. Skilled communicator, both written and verbal, with a focus on collaboration and problem solving. Calm under pressure, decisive and solution-focused. Full UK driving licence and access to transport.

Desirable:

Experience in Ofsted-registered settings. Qualifications in Education, Sports Management or related field.

Why Join PH Camps?

Competitive salary: 30,000 - 32,500 + performance-related bonus. 28 days annual leave (increasing annually to 33). Flexible, supportive and forward-thinking team culture. Mileage expenses and uniform provided. Hybrid working (1 day a week from home) Cycle to work scheme, company pension and staff discounts. Free or discounted places for your children at PH Camps and PH ActiveEd. Ongoing professional development: 1:1 support, leadership training and access to external courses and workshops. Opportunities to shape the future of an expanding, ambitious organisation making a real impact.
Job Type: Full-time

Pay: 29,127.00-32,558.00 per year

Benefits:

Childcare Company events Company pension Cycle to work scheme Employee discount Free or subsidised travel On-site parking
Work Location: In person