Job Description

About us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What's the job?

As General Manager of Holiday Inn Express you will provide leadership and direction of your hotel team. You will achieve excellence by developing your people to the best of their potential, creating and maintaining a unique guest experience, delivering brand standards and building awareness of hotel and brand in the local community. By the above actions and by providing financial control and revenue management you will maximising financial returns for your property.

What we offer

Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends Health Care Cash Plan Private Healthcare Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Cycle to work Recruit a friend scheme Employee Appreciation and Social Events Employee of the Month Award 20 for completion of FLOW training Increased Annual leave with service Discount at Bodyscape - Employee rate and family and friend rate Cyrospa discount rate at Bodyscape Communication and advice on Health and Wellbeing Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group Work for globally renowned Hotel Brands Reward Club Incentive Scheme Hotel Incentive scheme

About The Role

Your day-to-day...

Developing your People

Develop and implement a training and development plan to increase team skills, engagement and performance that are aligned with the service philosophy and brand standards Communicate the hotel news, goals, achievements to the team and celebrate individual's successes at regular team meetings to develop a team culture Establish performance and development goals for team members and provide mentoring, coaching and regular feedback and appraisals to enhance performance Monitor and increase team satisfaction through surveys and regular interaction Oversee HR related actions in accordance with rules and policies.

Financial Control

Assist in the preparation of annual budgets and sales and marketing plans Put controls and initiatives in place to manage costs and operate within agreed budgets Play an active role in sales, marketing and revenue management and lead and empower your revenue team to deliver maximised results Ensure the hotel asset is well maintained and prepare maintenance and capex plans for the year ahead.

Guest Experience

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and KPIs Drive improvement in guest satisfaction goals in key areas, particularly cleanliness, front desk, food service and overall satisfaction Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations Speak to guests - ask for their feedback and relationships Produce and implement SOPs for all areas of operations to ensure team members understand what is expected of them and are trained in service delivery.

Responsible Business

Ensure a safe and secure environment for guests, colleagues and hotel assets Ensure health & safety policies are in place and procedures and regulatory requirements are up to date Maintain relations with outside contacts acting as a public relations representative to raise awareness of hotel and brand in local community Drive team member involvement in community organizations and charities Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint and meet other environmental targets Perform other duties as assigned. Also serve as manager on duty.

Accountabilities...

This position is the senior management tier in your business unit. You hold ultimate responsibility for the performance, actions and behaviours of your team. At all times you must set an example to your team and exhibit the leadership expected from a General Manager.

What we need from you...

Essential

Minimum 2 years' experience in hotel management as a Front of House Head of Department Experience working in and managing a branded hotel. Bachelor's degree / higher education qualification / equivalent in Hotel and Tourism /Hospitality / Hotel Administration, Business Administration or equivalent combination of education and experience Excellent team building and communication skills Demonstrated ability to lead a team to deliver measurable success against targets and bring about operational improvements

Desirable

Experience as an Operations Manager overseeing a minimum of 2/3 hotel departments or experience as a hotel General Manager
The statements in this job description are intended to represent the key duties and level of workbeing performed. They are not intended to be ALL responsibilities or qualifications of the job.

Required Criteria

+ Minimum 2 years' experience in hotel management as a Front of House Head of Department + Experience working in and managing a branded hotel.
+ Bachelor's degree / higher education qualification / equivalent in Hotel and Tourism /Hospitality / Hotel Administration, Business Administration or equivalent combination of education and experience
+ Excellent team building and communication skills
+ Demonstrated ability to lead a team to deliver measurable success against targets and bring about operational improvements

Desired Criteria

+ Experience as an Operations Manager overseeing a minimum of 2/3 hotel departments or experience as a hotel General Manager

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.


We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.


Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.


We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.


We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

Not disclosed