Job Description

Holiday Inn Express - Guest Service AgentAbout UsAndras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafxc3xa9 Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.What is the Job?Within this customer facing role you will be a key player in enhancing the guests experience and driving brand loyalty. This is a hands-on role managing the guest's expectations from check in to check out and playing a crucial part in the day-to-day running of food operations. You may at times assist other departments to ensure an excellent service is provided to our guests.Hours24 hours per weekRate of payUp to xc2xa312.70 based on ageWhat we offer:xc2xb7 Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friendsxc2xb7 Health Care Cash Planxc2xb7 Diamond membership of Kingsbridge Hospital Groupxc2xb7 Enhanced Pension Schemexc2xb7 Enhanced Maternity Payxc2xb7 Enhanced Paternity Payxc2xb7 Cycle to workxc2xb7 Recruit a friend schemexc2xb7 Employee Appreciation and Social Eventsxc2xb7 Employee of the Month Awardxc2xb7 xc2xa320 for completion of FLOW trainingxc2xb7 Increased Annual leave with servicexc2xb7 Discount at Bodyscape - Employee rate and family and friend ratexc2xb7 Cyrospa discount rate at Bodyscapexc2xb7 Communication and advice on Health and Wellbeingxc2xb7 Andras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels Groupxc2xb7 Work for globally renowned Hotel Brandsxc2xb7 Reward Club Incentive Schemexc2xb7 Hotel Incentive schemeAbout the roleYour day to dayFront Officexc2xb7 Register guest reservations via email, phone and face to face and welcome guests warmly and professionally, taking care of them from their arrival through to departurexc2xb7 Recognising Loyalty Club Members and returning guests.xc2xb7 Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location.xc2xb7 Answer the telephone in a prompt and courteous manner.xc2xb7 Up- sell rooms and additional services to maximise hotel revenuexc2xb7 Ensure prompt resolution of customer issues, requests and enquiresxc2xb7 Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow upxc2xb7 Accurately process cash and credit card transactions using established proceduresxc2xb7 Be full conversant and comply with the Health and Safety procedures of the hotel.xc2xb7 Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on dutyxc2xb7 Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and servicexc2xb7 Implements Brand Projects and identifies features such as the hotel loyalty scheme, bringing the Brand concept to life on a day-to-day basisxc2xb7 Good local knowledge enabling you to provide information to guests of local tours, attractions etc.Food and Beveragexc2xb7 Serve food and beverages to the standards set out by the hotel at all times.xc2xb7 Follow the food and beverage sequence of service set out by the hotel at all times.xc2xb7 Prepare food, including our 24/7 menu options to the highest standardsxc2xb7 Comply to the highest standards of cleanliness, safety and hygiene regulations at all timesxc2xb7 Clear and refresh lobby and restaurant tables (and conference room if relevant)xc2xb7 Upsell food and drink items including any daily specialsxc2xb7 Responsible for the cleanliness of all equipment used to serve guestsxc2xb7 Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.xc2xb7 Participate in any training sessions, briefings and meetings as and when requested.xc2xb7 Adopt the hotel brand behavioursAbout the companyWe are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.Required Criteria

• xe2x80xa2 Experience within a customer service role
• xe2x80xa2 Basic level of IT proficiency
• xe2x80xa2 Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the Hotel
• xe2x80xa2 Must have a good level of English

• xe2x80xa2 Experience within the Hospitality Industry

Andras Hotels