Job Description

About the company

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Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked - for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.



We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.



We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

About the role

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We are currently seeking a dependable Administrator to join our Home Care Team, located in Diss, Suffolk. This role encompasses the oversight and support of various aspects of our Home Care operations, including administrative tasks, recruitment, and marketing of our services.



As a Home Care Administrator, you will play a pivotal role in ensuring the seamless operation of our care home facility, offering essential administrative and managerial support. Success in this position hinges on possessing strong organisational, communication, and leadership skills to ensure operational efficiency and regulatory compliance.



The ideal candidate will demonstrate competence in prioritisation and possess the ability to work independently. They should be self-motivated and exhibit a high level of trustworthiness.



Given the integral role this position plays in our growth plans, we are seeking an individual who is unafraid to challenge the status quo and actively contribute to the business's success across all levels.



This role will incorporate on call responsibilities.

Reports to:

Branch Manager

Key duties and responsibilities

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Front of House (receive and welcome people to the office) Answer phone calls and correspondence (e-mail, letters, packages etc.) Recruitment (organising adverts through to staff commencing) General administration and management of various computer programmes (including record- keeping, data entry, and filing) Selling and marketing our services. As well as lead the marketing locally alongside the marketing team Manage correspondence and communication within the home care branch. Assist with audits to maintain necessary certifications and staff files. Address concerns and feedback. Keep accurate records of resident data and financial transactions

Skills and attributes

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Previous experience in healthcare administration or long-term care management. Excellent IT skills, including a proven knowledge of Microsoft Excel and Word and have the ability to understand new systems quickly Clear and friendly telephone manner Good Dealing with requests and queries in an efficient and polite manner Good organisational skills and have the ability to work on your own and as part of a team Be reliable and trustworthy

Heron Lodge Nursing Home, Wroxham, Norfolk

Pay:

: 27,000 per year (depending on experience)

Type:

Permanent

Shift:

Days

Benefits

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Comprehensive induction and training programme.

Opportunities for

career development and progression.

Employee Assistance Programme

Blue Light Card Scheme

. We'll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.

Refer a friend

and receive a thank you gift of up to 500

We'll pay

for your

full DBS disclosure

Location

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Situated in the Broads capital of Wroxham, Heron Lodge offers an idyllic leafy setting for nursing, residential and dementia care. Residents love the homely, beautifully decorated interior and secluded garden. Handily close to the tourism magnet of Hoveton!



163 Norwich Road, Wroxham, Norwich NR12 8RZ

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.