Job Description

Purpose of the Role

=======================


The Home Comforts Lead is the guardian of the home's environment, setting the standard for dignity, comfort, cleanliness and hospitality. They shape how the home looks, feels, smells and presents itself -- from the first 10 seconds a visitor enters, to the daily lived experience of every resident.


This role is about creating a home that feels beautiful, calm, welcoming and cared for. It is not simply housekeeping -- it is experience design, environmental leadership and relentless commitment to comfort, safety and presentation.


You lead the Home Comforts Partners and Laundry Partners, working hands-on alongside them, bringing pride, precision and heart into every corner of the home. You uphold CHG values in the small details that matter deeply to residents, families and inspectors.


Your work forms the foundation of the resident experience. You are essential to the engine of the service.

About The Role

Key Responsibilities

========================


1. Leadership, Culture & Team Development


2. Environmental Excellence & Hospitality Standards


3. Ambience, Atmosphere & Environmental Design


4. Room Personalisation & Admission Preparation


5. Laundry Service Leadership


6. Hygiene, IPC & Environmental Safety


7. Hands-On Operational Delivery - You lead from the front, not behind a desk


8. Environmental Risk Identification & "Find It, Own It, Fix It" Practice


9. Resident, Family & Team Partnership


10. Budget, Stock & Resource Management


11. Seasonal, Cultural & Celebration Leadership


12. Nourish Implementation (2026) - Environmental Documentation Lead


13. Continuous Improvement & Innovation

Required Criteria

Skills Needed

About The Company

Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.

Company Culture

Constantia Care's culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritizing each client's independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24/7 support. This commitment to making lives better--for both those they care for and those who provide the care--shapes every interaction and ensures a high standard of service.

Company Benefits

Constantia Care provides caregivers with a comprehensive benefits package focused on both professional growth and personal well-being. They offer competitive pay based on the real living wage and continuous professional development through training. Staff are supported by a 24/7 helpline, free counselling, and mental health resources. Additional benefits include a special birthday treat, a paid day off for volunteering, exclusive employee discounts, and a workplace pension scheme. These perks reflect the company's commitment to valuing its team as much as its clients.


Vacation, Paid time off, Competitive salary, Employee Recognition Scheme, Culture of recognition

Salary

12.50 per hour