Job Description

New role Home Ownership Officer

• Salary 3 33,175 plus benefits.
• 37 hours flexible (Mon Fri).
• Permanent Role.
• Home based with occasional travel to Magnas offices and site visits.
• Closing date for applications: 3 June 2025

An exciting opportunity has arisen. We are looking for a flexible, dedicated and customer focused individual with excellent communication skills to join our Home Ownership Team to provide a responsive, proactive and customer focused service for existing and potential customers in their home ownership journey.
The main responsibilities of this role are:

• Management of our shared ownership, leasehold and freehold properties in conjunction with their associated lease and/or conveyance.
• To be a point of contact for homeowners, investigate and respond to queries regarding payment of rent, service charges, major and minor works invoices.
• To maximise income through effective monitoring and management of homeowners rent & service charge accounts.
• Complete Section 20 consultation with homeowners, assist with queries though to invoicing & payments.
• Liaise with external and internal customers and a range of 3rd parties in relation to home ownership and sustainment, this will include solicitors, estate agents, surveyors, partner agencies, management companies/agencies and other stakeholders.

What you need to be successful:

• Minimum of one years experience in social housing or similar environment with understanding of leases and conveyances.
• Experience of collection of rent, service charge arrears and minor/major works invoices is desirable, however training will be provided.
• Understanding of service charges estimates and actuals.
• Understanding of Section 20 consultation - preparation, processing and dealing with observations made.
• Strong analytical skills with attention to detail.
• Able to communicate clearly and concisely.
• You must have a full driving license, ability to travel and the use of a vehicle with business insurance.

If you think youve got most of what we are looking for, but not everything, wed still love to hear from you.
The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
To apply please go to . We do not accept applications from any other source.
We will shortlist applications as they arrive to reserve the right to close the role before the closing date, if a suitable applicant has been found.
Were Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.
Our vision of Creating Great Homes Together is fundamental to the work we do and we have ambitious plans to be beyond the best over the next ten years.
Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.
Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We wont achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.
Our successes come through an appreciation of difference different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.
For further information about Magna, please visit our website by clicking .
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