Job Description

We are currently recruiting a Home Ownership Property Specialist to join us! Within this role, you will help to deliver high quality, customer focused services across our homeownership porfolio. You'll manage properties, support residents, drive service improvements, and build trusted relationships that enable successful, long-term homeownership.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.


This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

Manage a diverse homeownership portfolio across multiple tenures including leasehold, shared ownership, intermediate and market rents. Deliver core functions including resales, onboarding, staircasing, renewals, and tenancy resolution Apply lease and tenancy agreements accurately in operational decisions Engage proactively with customers, partners, and internal teams to deliver high-quality service Promote sustainable homeownership through targeted campaigns and support Lead Section 20 consultations and ensure financial compliance and recoverability Support service charge budgets and monitor income streams and tribunal risk Maintain accurate records and contribute to performance reporting Assist with policy reviews and drive continuous service improvement Provide guidance and support to colleagues across the team

About you

Bring ambition to improve leasehold and homeownership services with integrity and care Confidently manage customer expectations around service charges, leases, and income Take ownership of complex cases and see them through to resolution Adapt quickly to shifting priorities in a fast-paced property environment Empower colleagues and champion consistently customer-focused delivery

Requirements

A customer-first approach with a focus on service quality and impact Knowledge of housing management, tenures, and leasehold processes Understanding of housing legislation and service charge principles Strong communication skills for handling queries and formal correspondence Resilience and empathy in managing sensitive situations Excellent organisational skills and ability to manage competing priorities Confidence to assist leadership and deputise when needed

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process -

Criminal Conviction Checks

Benefits

Starting salary of 37,125 which increases with service up-to 40,580 per year Social Housing Pension Scheme - up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Agile and hybrid working Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We're looking for great people to join us! At

Incommunities

, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences--because we know that

diverse perspectives make us stronger

.


Based in

Bradford

, a city known for its rich cultural diversity, we serve

vibrant communities

. As a social housing provider, we're passionate about making a real difference by providing

safe, affordable homes

and

improving lives

.


Our recruitment process is designed to

support you every step of the way

. If you need any adjustments or assistance, just let us know.


We're proud to be a

Mindful Employer

, committed to mental health and wellbeing. We also hold the

'Committed' Menopause Friendly Accreditation

, recognising the importance of support in the workplace.

Apply early!

We review applications as they come in and may close the advert before the deadline.


Ready to make an impact?

Come work with us!