Job Description

Job Overview

We are looking for a Homeless Accommodation Liaison Worker to play a vital role in the management of Oak House, maintaining the safety of the building and working with residents to address their support needs and achieve their individual goals. You will be the first point of contact for residents and external agencies.

In this role, you will provide front-facing cover in our temporary accommodation for people experiencing homelessness, ensuring the welfare and security of residents and the building. Working with the team to assist in the delivery of resident support whilst managing expectations, you will use a strength and asset-based, psychologically informed approach.

The key to your success in this role will be understanding, supporting and promoting the aims and objectives of both the Oak House and Min-Y-Coed homeless schemes.

Permanent, full-time, 35 hours 25,321.70 per annum Closes Tuesday 3rd June, 9am Interviews 13th June 2025

Duties

Support

: Assist Support Workers by providing support and guidance to residents, as part of their continuing planned support. To support Oak House staff in the delivery of life skills work, enabling residents to address their support needs, achieve meaningful outcomes, and their personal goals of sustaining a tenancy and independent living.

o Record-keeping and Communication:

Keeping detailed and accurate confidential records ensuring information is effectively communicated between relevant United Welsh staff, ensuring that both the needs of the residents and the service are met. Contribute to daily handover meetings, ensuring effective communication between staff members coming on and going off shift.

o Housing Management:

Maintaining building service continuity and the general smooth running of the project. Encourage residents' engagement with their Licence Agreement/Contract, developing the skills they'll need to maintain appropriate accommodation and live in a safe environment.

o Risk Management:

Ensure risks are minimised and effectively managed by keeping up to date with, and adhering to, robust risk management plans.

o Health & Safety:

Comply with health and fire safety regulations, report repairs or incidents, and maintain a safe environment for residents and staff.

o Personal Responsibilities:

Adhere to policies, pursue self-development through training, and maintain accurate confidential records to support effective communication and service monitoring.

Experience

Essential

Demonstrated experience working with people at greater risk and individuals from varied backgrounds Respectfully communicates in a clear, concise and contextual manner, demonstrating active listening skills Able to identify potentially difficult or challenging situations and make sound judgements and decisions Ability to work under own initiative, quickly taking on information, and identifying the most appropriate action to address the situation Demonstrates a positive attitude when working with others Recognises the important of diversity, equity and inclusion, treating individuals with high standards of respect, dignity and compassion Maintains clear personal/professional boundaries Experience of accurately recording information using accessible formats, whilst handling sensitive data discreetly Competent user of Microsoft Office packages
Desirable

Experience working with individuals facing mental health challenges, domestic abuse, offending, and substance misuse (drugs and alcohol) Experience of working in a hostel or supported housing environment Ability to use bespoke IT systems Knowledge of the Supporting People Programme Grant and the outcomes framework Relevant knowledge of support providers for people experiencing homelessness.
If you are passionate about building relationships and enhancing organisational success through effective communication, we encourage you to apply for this exciting opportunity as a Accommodation Liaison.

Job Types: Full-time, Permanent

Pay: 25,321.70 per year

Benefits:

Casual dress Company pension Cycle to work scheme Employee mentoring programme Free parking Health & wellbeing programme On-site parking
Schedule:

Day shift
Ability to commute/relocate:

Cardiff CF5 1FJ: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 03/06/2025
Reference ID: UWHAL25