Job Description

Organisation

Southampton City Council

Service Area

Housing

Job Location

Civic Centre

Contract Length

Fixed term - until March 2026

Work Hours

Full time - 37 hours per week

Salary

25,583 - 26,139 per annum

Special Requirements

Basic DBS will be required

Closing Date

13/08/2025

Job Reference

15843
and Person Specification
We are looking for an enthusiastic and motivated people to work within the Homelessness Unit, helping case-holding staff to work alongside homeless families. This role will help ensure the family who are experiencing the crisis of homelessness are dealt with in a professional, empathetic and timely fashion. Skills must include excellent IT skills, the ability to deal with complex clerical duties and excellent communication skills to deal with often challenging telephone enquiries.

About the role:

Providing clerical and I.T. support for the Homeless Team in line with the Authority's statutory obligations under the Housing Act 1996 Part V11, Homelessness Act 2002 and the Homelessness reduction act 2017.



Compiling statistics and maintaining those statistical records.

To maintain confidential filing systems.

To distribute, log and monitor sensitive and confidential post for the section.

To answer telephone enquiries - to triage enquiries from the public.

To triage enquiries from customers made at the Homelessness Unit reception point.

To act, at all times, within the 'Equal Opportunities' and 'Customer Care' objectives of the Division.

To undertake other duties appropriate to the grading of the post as required.

To work to the unit objectives and targets and to contribute in the recording of the Units statistics regarding homelessness.

The post holder is required to be familiar with the Directorates Health & Safety Policy and be aware of and observe any part of the policy related specifically to the duties and responsibilities of the post.

W

hat we can offer you

Salary:

The salary band for this role is 25,583 - 26,139. The

starting salary is 25,583

with annual progression through the salary bands.



Here at SCC we have a range of different perks and benefits, a few examples can be found below.


Excellent local government pension with 16.8% employer contribution, death in service benefit of 3 x's salary and optional salary sacrifice shared cost AVC. Generous holiday 25-31 days, based on role and service Flexible working options (role-dependent) Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents Training and development, including coaching and mentoring Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks. Veteran-friendly employer with the Armed Forces Covenant Retail discounts and savings through the Southampton City Council benefits platform Discounted memberships at local sports and fitness centres Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans Employee volunteering scheme with 2 paid days leave to volunteer

F

or further information on our benefits package please visit

Employee benefits (southampton.gov.uk)

Contact details for more information:

Please contact Sarah Gale on sarah.gale@southampton.gov.uk or Christopher Payne on christopher.payne@southampton.gov.uk

Recruitment contact details:

Email: recruitment@southampton.gov.uk

Tel: 023 8083 4033

For more information about SCC please visit

Southampton City Council

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