Job Description

Overview

Homelessness Accommodation Team Leader - Navigation House

Job Title:

Homelessness Accommodation Team Leader

Responsible to:

Homelessness Accommodation Manager

The postholder requires a full driving licence & access to a vehicle

Purpose of the Job:

To oversee the day-to-day management of Brighter Futures homelessness accommodation covering Stoke-on-Trent, supporting individuals living in Brighter Futures' homeless hostel and next steps accommodation. The role involves working with individuals who have complex needs and are at risk of homelessness.

To work within Brighter Futures' Corporate Strategy to ensure the homeless service meets the required standards as a commissioned service and achieves operational targets agreed annually.

To support the development of the team in providing a customer-facing support service in line with Brighter Futures' standards. Duties and Key Responsibilities:

Service Delivery:

Deliver and develop a homelessness accommodation support offer for individuals at risk of homelessness. Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary. Complete robust risk assessments and risk management plans identifying the risks posed to the customer and to others, working collectively with other agencies. Submit appropriate accommodation referrals based upon customer support needs to the relevant provider, in a timely manner to minimise period homelessness for the individual. Contribute to multi-agency meetings regarding specific individuals. Adopt a flexible and creative approach with individuals to aid engagement. Work in partnership with other agencies to engage with individuals with the services they need. Ensure that case notes and project monitoring records are updated to record progress and engagement on an agreed, regular basis and communicate effectively with other team members. Carry out regular visual checks / fire checks on the interior and exterior of the buildings, noting defects

Security, Health & Safety:

Follow information sharing protocol requirement. If there is an unreasonable risk to the health and safety of other customers and staff, work robustly with the Police when engaging with customers. Contribute to ensuring a clean and safe environment in line with the health and safety procedures. Work effectively with partner agencies in the community to raise awareness of rough sleeping. Ensure that maintenance or health and safety issues are dealt with appropriately. Attend required mandatory health and safety training.

Safeguarding & Protection from Abuse:

Comply with organisational policies and procedures in relation to procurement, fraud and whistle blowing. Provide written records detailing safeguarding concerns and actions taken. Operate professional boundaries. Support and guide other staff on professional boundaries and conduct and report issues of concern as appropriate. Work with relevant partners to ensure that customers and staff are protected from abuse, incidents are responded to and plans implemented. Ensure customers understand how they will be protected from abuse.

Customer Involvement & Empowerment:

Understand the value of customer feedback, and provide qualitative information about customer stories, such as Written, audio, video or multi-media case studies. Articles for Brighter Futures website, social media channels and newsletter.

Fair Access, Diversity and Inclusion

Ensure that every customer has equality of opportunity and that no one faces barriers in accessing or exiting the service. Ensure that customers' needs are properly assessed and responded to in ways which respect their personal needs and preferences. Challenge as appropriate other staff and customers' oppressive practice, unconscious bias, or stereotyping.

Competences & Training:

Participate constructively with training, supervision, and appraisal. Behaviour embodies Brighter Futures' values and is within the Code of Conduct. Work In line with policies and philosophies.

Targets and Performance:

Ensure that data is collated to contribute towards external performance returns. Contribute towards the achievement of internal key performance indicators. Have awareness of the overall objective of reducing homelessness Ensure that the service is contributing to the aims, values, and key performance indicators of Brighter Futures. Support team the team and individual performance through effective communication, mentoring, regular supervision and reviews to deliver excellent support and customer service.

Business Management:

Comply with financial procedures applicable to the role. Comply with HR procedures applicable to the role. Take responsibility for ensuring that you have suitably prepared IT equipment to undertake your role. We may require you to work at other schemes which could include weekends and evening work dependent on business need. You may be required to do other duties according to the reasonable business need.

Behaviour & Competences:

Behaviour embodies Brighter Futures values and is within the Code of Conduct

Demonstrate the competencies and behaviours set out in the Competency Framework.

Work to Brighter Futures aims, values, policies and procedures and ensure that others do so.

Hours of Work:

It is expected that the usual working pattern is 37 hours per week between Monday and Friday. However, the ability to work flexibly is required to deliver operational results across our services some of which run 7days a week, 365 days a year.

Therefore, you will be required to take part in a on call rota which will include providing management cover for all Brighter Futures projects approx. 1 in every 11 weeks - please note that during the on-call week you will be required to work at one of our schemes on the Saturday and Sunday between the hours of 8am and 8pm. It will be the individual's responsibility to manage their calendars to ensure they are not exceeding their weekly hours.

Salary & Benefits:

Salary: 28,614.09

27 days annual leave plus 8 additional days

Group Personal Pension Plan, including life assurance and group income protection

Health Care Cash Plan

Occupational Sick Pay

Staff Counselling Service

Job Type: Full-time

Pay: 28,614.09 per year

Benefits:

Company pension Employee discount Gym membership Health & wellbeing programme Life insurance Referral programme Sick pay
Experience:

working with individual with complex needs: 1 year (required)
Work Location: In person