Job Description

We are seeking a Service/Aftersales Advisor to join our team at Bransons Honda in Yeovil.
You will be responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon. The ability to work in a fast-paced environment with a small and dynamic team. You will be driven, self-motivated and take pride in attention to detail.

This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties:

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner. Liaising with the workshop, Sales and the parts department to progress work through the system. Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected. Letting customers know of any faults or repairs found on their motorcycle and provide them with clear and accurate solutions. Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise. Maintaining customer records such as vehicle details and service histories accurately and efficiently. Maintaining knowledge of aftersales products and services, upselling where appropriate. Making sure the customer database is updated and accurate at all times. To enhance the image and reputation of the company whilst supporting its commercial interests. To ensure compliance and achievement of CSI and Volume targets. Ensure workstation and Service dept complies with Honda minimum standards.
Essential

An interest in motorcycles. A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner. Demonstrable computer literacy and knowledge of IT systems and applications. The ability to multi-task and be highly adaptable within a busy environment. Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers. Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop. Ability to prioritise your workload. Ability and willingness to work within defined processes and guidelines. Good core administration skills to accurately capture customer details to the required standards. A full UK driving licence and preferably a motorcycle licence. However, this can be obtained through our in-house training school.
Benefits

Very competitive salary. Motorcycle and parts discount scheme. Dynamic and varied working environment. Bonus scheme. Fast-track promotion scheme.
Job Type: Full-time

Pay: From 28,000.00 per year

Benefits:

Company pension Employee discount Store discount
Work Location: In person