Job Description

Job Reference
HL247WARRDEC25
Location
Warrington
Function
Helpline Services
Salary
NALC Scale SCP 24-28 29,510 pa based on working 30 hrs pw progressing incrementally to 32,626 pa
Status
Part Time
Job Type
Permanent
Hours Of Work
30 Hours Per Week

More details

HOPELINE247 Adviser


Warrington, Cheshire




We are looking to recruit HOPELINE247 Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national, multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.




What you will do:




Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms Work on a 7-day shift system, including evenings and weekends Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding Maintain accurate records and input data monitoring into the database system Participate in clinical supervision and reflective practice Provide training, mentoring, and coaching to new recruits



To be successful in this role, you will have:




A degree or professional qualification in Health or Social Care, Community Work, or a related discipline Previous experience of working in an advisory capacity in suicide prevention or mental health A proven record of working directly with vulnerable young people Experience of providing advice and guidance via multiple communication channels The ability to empathise, support, and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service



Salary: NALC Scale SCP 24-28 (Starting salary of 29,510 per annum based on working 30 hours per week, progressing incrementally to 32,626 per annum)




Hours: 30 hours per week over 4 days as part of a team that works 8.5-hour shifts between 07:30 and 22:30




Location: Warrington




Contract: Permanent




Benefits: You will receive 28 days' annual leave plus bank holidays (pro rata for part-time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, and enhanced sick pay




Closing date: Midnight - 25th January 2026




We reserve the right to close the vacancy earlier if we receive sufficient applications, so please submit your application as soon as possible.




PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.




PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.