Job Description

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About The Role

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

Are you an organised and confident communicator who thrives in a busy, people-focused environment? We have an exciting

part-time opportunity

for a Patient Pathway Coordinator to join our friendly team at Practice Plus Group Surgical Centre, Gillingham, on a fixed-term contract for up to 12 months to cover maternity leave.



This role is ideal if you enjoy working in a

fast-paced, call-centre-style environment

, where most communication takes place over the telephone. You'll be supporting patients through every step of their healthcare journey -- from referral to treatment -- while working in a busy, team-based office environment.



If you've previously worked from home or in a one-to-one setting, please note that this is a fully on-site role, with lots of team interaction throughout the day. The office can be lively and noisy at times, so being comfortable in a dynamic, collaborative atmosphere is key.

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What you'll be doing

As a key member of our administrative team, you will:


Be the first point of contact for patients, GPs, and clinical teams -- primarily over the phone. Handle a

high volume of calls

with professionalism, empathy, and efficiency. Manage patient referrals, pre-assessments, and bookings, ensuring every detail is accurate. Coordinate appointments, arrange transport or translation services, and update patient records. Support clinical teams by processing outcomes and scheduling follow-up care or surgical procedures. Maintain confidentiality and deliver excellent customer service at all times. Contribute to a positive, supportive team culture.

You'll be a strong communicator who enjoys helping others and keeping things running smoothly.


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What we'll look for in you

As an experienced administrator, you'll bring:


Excellent telephone and listening skills, with a calm, professional approach Proven administrative experience, ideally from a busy customer service or call-centre-style role Strong IT and data entry skills (Word, Excel) The ability to prioritise tasks and stay focused in a fast-paced environment A proactive, team-focused attitude and a willingness to learn Previous experience in healthcare administration is an advantage but not essential
Working Hours and Benefits
Work 25 hours per week Fixed-term contract (up to 12 months) to cover maternity leave A full-time equivalent salary of 24,249 per annum (part-time salary for 25 hours - 16,166 per annum) 25 days' annual leave (pro rata), plus bank holidays Access to wellbeing, lifestyle, and learning opportunities through Practice Plus Group

To apply for the role, click on the link below. If you have any questions, contact sarah.melder@practiceplusgroup.com in our resourcing team.



Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date - for that reason it is encouraged that you do not delay in your application.



Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.



Applicants must have the right to work in the UK.