Job Description

Job Title

: Carers Hospital Support Worker

Responsible to:

Carers Discharge Supervisor

Location

: Widdershins Centre and outreach throughout Gwent.

Job Summary

The Carers Hospital Support Worker plays a vital role in supporting unpaid carers when their loved ones are being discharged from hospital. The role focuses on providing practical guidance, emotional support, and information to carers, ensuring they feel confident and equipped to manage the transition from hospital to home.

Key Responsibilities

Act as a first point of contact for carers at their home, providing information, reassurance, and emotional support. Assist carers in understanding what to expect once their loved one returns home. Carry out practical tasks within the Carers home including, light cleaning, prescription pick up, home sits and attendance to follow up appointments. Support the distribution of Welcome Back packs and explain the resources available. Work alongside the Carers Discharge Supervisor, hospital discharge teams, social services, and voluntary organisations to ensure carers are linked with the right support. Assess carers' immediate needs and signpost to relevant services such as financial advice, respite care, well-being programmes, and Age Connects Torfaen services. Help carers access follow-up support, ensuring they are not left isolated after discharge. Maintain accurate records of interactions with carers, feeding into monitoring and reporting requirements. Assist with case studies and feedback collection to evidence the impact of the service. Promote the Carers Hospital Hubs and ensure carers are aware of the range of resources available.

Person Specification

Essential:

Experience of working in a caring, health, social care, or voluntary sector role. Good understanding of the challenges faced by unpaid carers. Excellent communication and listening skills with a compassionate and supportive approach. Ability to work as part of a multi-disciplinary team and build positive relationships. Organisational skills with the ability to manage time effectively. Basic record-keeping and IT skills.

Desirable:

Experience working directly with carers or in hospital/community settings. Knowledge of local carer support services and entitlements. Awareness of safeguarding policies and procedures.

Additional Information

The role will involve travel throughout the Gwent area. * Some flexibility in working hours may be required to meet the needs of carers and hospital services.