Job Description

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Hospital Operations Administrator (Mat. Cover to start Sept 2025)

Location:

Hook Norton Or Moreton Branch

Hours:

Min. 4 days per week, 30-40 hrs per week between 8 am and 6 pm, plus 1:6 Saturdays Registered Veterinary Nurse shift 8 am - 4 pm (paid extra)



?? Fixed Term Contract, 12 months

Reporting to:

Head of Nursing Services




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Thinking About Moving to an Administrative Role?

We're looking for an enthusiastic RVN who is looking to move to a non-clinical role as a

Hospital Operations Administrator

. You'll receive full, hands-on training and support from day one in this

fixed-term position

to cover maternity leave expected to last approx. 12 months.




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About Us

At

Hook Norton Veterinary Group

, we're proud to be an independent practice and founder member of XLVets, a group of independent practices. Based just outside the village of Hook Norton, we've been caring for pets, farm animals, and horses across Oxfordshire and beyond for over 40 years.



Our veterinary practice and

Small Animal Hospital

are open 24/7, offering everything from routine check-ups and vaccinations to surgery and emergency care. Alongside the small animal hospital, we have three branch practices. We also have a large Equine Clinic, with each department split into specialties of small animal, equine and farm care.




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What You'll Be Doing

As a Hospital Operations Administrator, you will be working alongside our

Small Animal Team

in this desk-based role, responsible for delivering a consistently positive experience to clients throughout the booking process for non-routine and routine clinical procedures. This role serves as a vital link between clients and the clinical and administrative teams, ensuring smooth coordination, accurate documentation and outstanding service. The role will also involve supporting the Accounts Team with client-focused administrative tasks.




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Your day-to-day could include:

Manage the complete booking process for all clinical procedures. Liaise with clients to determine their needs and align those with available clinical resources. Provide clear explanations of procedures, pricing, and any available discretionary services. Communicate all pre-procedure instructions clearly and professionally. Conduct post-procedure audits on patient records to ensure timely and accurate billing. Support the Accounts Team in handling client telephone calls and processing payments. Assist with other administrative tasks as required, particularly during peak periods or staff absence.



###

What We're Looking For

Minimum of 1 year experience as an

RVN

who has a confident and professional communication style.



To thrive here, you'll need to be:



? A good communicator - clear, calm, and kind



? Fast to learn and quick on your feet



? Focused, detail-oriented, proficient with

Microsoft Office

and

Robovet

(or other PMS)



? Positive, proactive, and a true team player



If you have a real desire to work in veterinary, enjoy being part of a hardworking, friendly team, and are ready to roll up your sleeves and learn - we want to hear from you.




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A Few Practical Bits

You'll need to live within 30-40 minutes of

Hook Norton (OX15 5DG)

Your own transport is essential, as we're a rural practice!



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What We Offer

Competitive salary

based on experience.

Branded clothing

provided.

5.6 weeks holiday

(including bank holidays), increasing with service.

Generous staff discounts

for your pets

Free healthcare cash plan

&

Employee Assistance Programme

Enhanced sick pay

and

family-friendly policies.

Regular team socials

and internal recognition

Electric Vehicle Salary Sacrifice Scheme

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Why Join Us?

Hook Norton Vets is more than just a practice - we're a community. We're proud to be independent, inclusive, and passionate about what we do. We believe in nurturing talent and giving people the tools to grow and succeed in the veterinary world. Whether you go on to qualify as a nurse or build a long-term support career with us, this could be the beginning of something amazing.




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Ready to Apply?

Send us your

CV and a short cover letter

(including your preferred working hours and salary expectations) to:

careers@hooknortonvets.co.uk

Or, if you prefer,

send us a quick video

explaining why you'd love to join the team:

Text/WhatsApp: 07883 827400

###

Got questions?

Call us for an informal chat:

01608 730501

For more information about our practice, please look around our website and follow us on social media channels, including Facebook and Instagram.

Location:

Hook Norton




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Apply for this Role

To apply for this role please send your Cv to Sarah Allen. If you have any questions please contact us.


Hook Norton: 01608 730501

careers@hooknortonvets.co.uk