Job Description

Who we are
Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.
We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life.
As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.
From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.
At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.
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What we are looking for
We are currently seeking a Hospitality and Sponsorship Operations Manager - FTC to join our Sales team, based in our offices at the racecourse in Ascot, Berkshire.
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This is a full time, temporary role for 12 months to cover maternity leave.
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What you'll be doing
The Hospitality and Sponsorship Operations Manager will be directly responsible for the delivery of best in-class fine dining hospitality and race sponsorship activation, whilst enhancing and implementing new processes to improve the customer experience.
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Further, this position will ensure collaboration between cross-functional teams such as Marketing, 1711, Partnerships, Operations, Finance, Racing Team and Facilities.
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The Hospitality and Sponsorship Operations Manager will help create and drive roadmaps to establish a world class sales operation and customer experience that will deliver a 'best in class' ethos.
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Racing Operations

• Manage the Fine Dining and Sublet Box customer processes from point sale to on day delivery.
• Proactively identify bottlenecks in the on-day delivery process and find solutions to enhance internal processes and customer experience.
• Manage, coordinate and communicate customer requirements with key stakeholders, including 1711, Operations and the Ticketing Team
• Day to day lead for the fine dining systems Outbox and Zkipster
• Work alongside the Senior Sales Manager and Sales Managers to review the Fine Dining product range and look at how the customer experience can be improved.
• Be an operational focal point on racedays, working with the caterers and communicating and building relationships with restaurant managers.
• Management and delivery of exclusive bookings for both retail sales and third-party sellers
• Be confident in dealing with customers either on the phone or face-to-face.

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Sponsors' Operations

• Organise and act on pre-raceday information, such as catering requirements, branding allocations, digital presence, racecard advertising, race trophies, 'Best Turned Out' awards etc. and produce an accurate 'Arrangement Sheet' for each sponsor.
• Liaise with and look after sponsors on racedays, including assisting with the judging of best turned-out horse awards, trophy presentations etc.
• Assisting the sponsor with all branding questions and operational next steps after contract has been signed.
• Assist with organising race sponsors' experiential activations on racedays.

Skills and experience you can bring

• Proven relevant experience
• Demonstrable knowledge of what is best practise in the customer journey from sales to on-day delivery
• Experience in managing key stakeholders (both internally and externally)
• Exceptional presentation and negotiation skills
• Ability to work under pressure and to agreed timelines
• Be a strong and convincing communicator
• Strong attention to detail

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What you can expect from us

• A best-in-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development
• ?Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access
• ?Opportunity to make an impact in our Volunteer week with a day out of the office to support local community and charity partners
• ?Time Off in Lieu (toil) for working race days
• ?Clothing and hat hire
• ?Complimentary race day entry for friends and family
• ?Exclusive discounts in local shops and cafes
• ?Exclusive discounts from selected partner brands and suppliers

And let's not forget, invitations to our monthly social nights as well as annual parties and afternoon-teas to celebrate our most special occasions throughout the year.
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What sets us apart from the rest
We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning 'Racing To Zero' sustainability actions, or our forward-thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.
Our Diversity and Inclusion Vision
We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business. By educating and implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy.
As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.
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Closing Date
The closing date for this vacancy is 28 November 2025. We reserve the right to close this vacancy early should a suitable candidate be identified.
For assistance with your application or should you require an alternative application format, please contact
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Closing Date
28/11/2025
Location
Ascot Racecourse Ltd (ARL)
Department
Sales
Job Title
Hospitality and Sponsorship Operations Manager - maternity cover FTC
City
Ascot, Berkshire

Skills Required