Job Description

Who we are

Hospitality is a universal language: it's about warmth, care, and a personalised approach. It builds bridges, sparks connection, and creates lasting relationships.

For more than 25 years we've been providing a warm, welcoming experience to Eurostar travellers in stations, lounges and on board. Our hospitality knows no borders: currently spanning four countries, our teams make customers from all walks of life feel right at home, adding thoughtful touches that make it a journey to remember.

Our secret ingredient? A human-focused approach that puts people first.

Small but perfectly formed, we're here to fuel our team's passion for hospitality, bringing a local feel to an international industry.

About the role

The Hospitality Assistant is at the heart of the customer experience. From providing exceptional customer service to ensuring a clean and well-presented lounge, the Hospitality Assistant should have a great eye for detail and can prioritise their daily duties according to the business needs, keeping the customer at the heart of everything we do.

The Hospitality Assistant is a multi-functional role, with different areas of responsibility throughout their working week, with some shifts focused cleanliness and presentation of the Lounge (Housekeeper), and others centred around customer service (Host). The Hospitality Assistant is an adaptable individual who is capable of performing both functions to an exceptional standard, ensuring passengers can enjoy a welcoming, clean, and friendly environment

The Hospitality Assistants reports to the Lounge Managers, and are lead on-shift by the Lounge Team Leaders.

Key responsibilities

About you

Flexible and adaptable, with the ability to rotate between host and housekeeping shifts as needed, depending on the requirements of the business each month.

Experience within the Catering / Hospitality industry, both practical and theoretical knowledge.

Experience in maintaining high standards of cleanliness within the Catering / Hospitality industry.

Organise and prioritise daily tasks

Ability to work in a fast-changing environment with a high number of customers.

Work well in a team environment.

Communicates well with others.

Fully Flexible : weekdays and weekends, mornings 0400 to 1200 (earliest shift), and afternoons 1230 to 2030 or 1330 to 2130 (latest Houskeeper shift).

Strong conversational English, French is an asset.

What we offer

12.78/hour during the first 6 months of probation.
Rising to 13.12/hour for Host shifts on successful completion of 6-month probation period. This will not be applicable for Housekeepers shifts.

10.37 Meal Allowance per shift.

20 Taxi allowance for shifts commencing before 06:00.

Performance Related Pay (bi-annual bonus) up to 10% of your annual salary (on successful completion of 6-month probation period)

High street vouchers for shoes.

Discounted fares to travel on Eurostar trains.

Employee discount.

Monthly Rota

Job Type: Part-time

Pay: 12.78-13.12 per hour

Expected hours: 7 - 35 per week

Work Location: In person

Expected start date: 11/09/2025