Job Description

Company Description
Title: Hospitality Butler
Location: Piccadilly, London
Salary: Up to 36k for 42.5hrs - Monday to Friday
Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Hospitality Butler who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you're a Hospitality Butler who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.

• You will be responsible for welcoming the Executive team/ VIP guests on their arrival and hosting them throughout their meeting, ensuring their needs are fully anticipated and met, with service of an exceptional standard.
• Deliver an unparalleled level of service and cater to the unique preferences and requests of the Executive team, ensuring their utmost satisfaction and comfort.
• Establish and maintain positive relationships with the Executive team, anticipating their needs and providing personalised assistance throughout their day.
• Oversee the day-to-day operations coordinating with various departments and ensuring efficient and smooth functioning of the meetings.
• Ensure the meeting rooms are consistently maintained to the highest standards of cleanliness and tidiness.
• The ability to handle sensitive information and maintain the highest level of confidentiality and privacy.
• Collaborate with the event planning team to ensure successful execution of any corporate events, including room setup, decorations, and any special requirements.

Qualifications

• Experience in both 5* hotels, and in Private Service, would be desirable but not essential
• Friendly personality; a people's person!
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding service
• Works according to the BaxterStorey core values
• Strong communication and interpersonal skills
• Ability to adapt to challenges and opportunities with a solution-oriented perspective

Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
Join us and bring your unique perspective to our team.

Skills Required