Job Description

We are seeking a highly motivated and experienced Hospitality Event Supervisor to join our team in Dartmouth house in the heard of the Mayfair. As a Hospitality Event Supervisor you will be responsible for overseeing all aspects of our hospitality operations, ensuring exceptional customer service and satisfaction.

Main purpose of the job:

To assist in the delivery of events on site and ensure the venue standards are met by delegating effectively to team members

To ensure the Company's reputation for food quality and service is enhanced with the client and customers

To assist with the administration of unit controls and keep records using the appropriate computer or manual systems

To assist with the training and management of hospitality team members.

Key Result Areas:

Operational Excellence / Client Satisfaction

To ensure the smooth running of all events

To maintain good working relationships with the customers

Effectively assist with the management of the hospitality team, ensuring that their duties are carried out in a professional, efficient and productive manner.

Be involved in the induction and documentation of the front of house team

To carry out clerical activities in respect of unit controls and records using either a computer or paperwork systems in accordance with company policy and procedures

To ensure the schedule of services laid down in the contract are adhered to

To be front of house during all events

To ensure all events are adequately staffed

Responsibilities:
- Manage and supervise all hospitality staff
- Ensure smooth operations and efficient service delivery
- Develop and implement standard operating procedures for the hospitality department
- Train and mentor staff on customer service, food preparation, and safety protocols
- Monitor inventory levels and order supplies as needed
- Collaborate with other departments to ensure seamless coordination of events and services
- Maintain a clean and organized work environment

Skills:
- Proven experience in supervising hospitality teams
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Strong leadership abilities to motivate and inspire team members

If you have a passion for hospitality, excellent organizational skills, and the ability to thrive in a fast-paced environment, we would love to hear from you. Join our team as a Hospitality Supervisor and contribute to creating memorable experiences for our guests.

Job Type: Zero hours contract

Pay: 15.00 per hour

Additional pay:

Tips
Benefits:

Company pension
Schedule:

8 hour shift Day shift Flexitime Night shift Overtime
Experience:

Supervising experience: 1 year (required) Hospitality: 3 years (required)
Work Location: In person