Job Description

Hospitality HR Officer

Up to 32K per annum plus performance bonus and fantastic benefits

Based full-time onsite, occasional weekend to support the Estate will be required

Advert closes 24th May 2025

Take a look at our website

Our Hospitality HR Officer

As the

Hospitality HR Officer

, you will act as a first point of contact for HR-related matters across our hospitality divisions, including Hotel and Visitor Attraction. You will provide proactive, effective HR support with a strong focus on employee relations and attendance and absence management. This is a key operational role supporting leaders and line managers in delivering best-in-class people management while upholding our values and HR policies.

Key Responsibilities

Act as the first point of contact for employee relations (ER) matters within hospitality departments. Manage and support ER casework including investigations, disciplinary processes, performance issues, and grievances. Provide guidance to managers on absence management, including return-to-work interviews, long-term sickness, and occupational health referrals. Maintain accurate and confidential records of all HR activity, ensuring compliance with employment law and internal procedures. Support line managers in implementing HR policies and procedures fairly and consistently. Contribute to the development of training and development initiatives including supporting delivery of Induction, department inductions and any relevant training delivery within the Hospitality divisions. Contribute to regular reporting on ER metrics, absence trends, and compliance monitoring. Collaborate with the wider HR team on employee engagement initiatives, learning and development activities, policy reviews, and HR projects.

What we can offer

A positive workplace environment with opportunities to develop both personally and professionally. Stay in shape with complimentary use of our gym and wellbeing classes Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments. Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases. Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants. Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs We value your hard work and recognise your achievements through our colleague recognition programme "Newt Awards" with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay. Support from our Employee Assistance Programme for both yourself and your family A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few. Access your earnings at anytime with Wagestream, with access to nationwide brand discounts Up to 30 days annual leave each year for our full-time team

What we're looking for

Essential

Experience in a similar HR Advisor or Officer role within hospitality or a fast-paced customer-focused environment. Understanding of UK employment law and best practice in employee relations and absence management. Excellent interpersonal and communication skills with the ability to build trust and influence at all levels. Highly organised with the ability to manage multiple priorities with discretion and sensitivity. Proficient in using HR systems and Microsoft Office (Word, Excel, Outlook).

Desirable

CIPD Level 5 or working towards. Experience working within a luxury hospitality or service-led business.

Who are we - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.