Job Description

Hospitality Manager (Care Home)

Location:

Lowestoft, Suffolk

Pay:

30,000 per year (depending on experience)

Type:

Permanent

Shift:

Salaried

Introduction

We are seeking a passionate and experienced

Hospitality Manager

to oversee the hospitality operations within a high-quality care home environment. This role is ideal for someone who takes pride in creating a warm, welcoming, and well-organised atmosphere for residents, families, and staff alike.

If you have a strong background in hospitality, hotel management, or care home operations, and enjoy making a meaningful difference in people's daily lives, this is an excellent opportunity to join a supportive and values-driven team.

About the Role

As the

Hospitality Manager

, you will be responsible for delivering exceptional resident experiences through the effective management of food service, activities, housekeeping, and maintenance. You'll use your leadership and communication skills to motivate staff, ensure compliance, and uphold the highest standards of quality, safety, and service.

Reports to:

Home Manager / Regional Hospitality & Lifestyle Manager

Key Responsibilities

Create a caring and service-focused environment built on compassion, empathy, and respect. Lead and motivate teams to deliver outstanding hospitality and resident experiences. Oversee all aspects of food service, ensuring high-quality, nutritious meals are delivered on time. Develop and coordinate engaging activities that promote resident well-being and enjoyment. Maintain cleanliness and presentation standards throughout the home. Manage maintenance requests efficiently to keep the facility in excellent condition. Oversee the hospitality budget, ensuring cost control and achievement of revenue targets. Build strong relationships with residents, families, and colleagues to enhance community engagement. Ensure all staff are trained, supported, and compliant with health, safety, and employment regulations. Maintain accurate and thorough operational records.

Skills and Attributes

Proven experience in hospitality management, ideally within a care home or hotel environment. Strong communication, leadership, and motivational abilities. A genuine interest in engaging with residents and their families. Excellent organisational and time management skills. A hands-on approach with natural warmth and a passion for delivering personal, high-quality service.

What You'll Gain

The opportunity to work with a dedicated and caring team that values collaboration and respect. A supportive workplace culture that encourages learning, growth, and professional development. The satisfaction of making a meaningful difference in residents' lives every day. Clear systems and processes to help you succeed in your role.
Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Work Location: In person