Job Description

Job Title:

Hospitality Manager (Care Home)

Location:

Brooke, Norfolk

Salary:

30,000 per year

Contract Type:

Permanent, Full-time (Days)

About the Role

We are looking for an experienced

Hospitality Manager

to oversee hospitality services in a care home setting, ensuring residents receive an outstanding experience every day.

This role covers all aspects of hospitality operations, including food service, activities, housekeeping, and maintenance. You will work closely with teams across the home to create a warm, welcoming environment that promotes residents' wellbeing, comfort, and enjoyment.

If you have a strong hospitality background--ideally with experience in care homes or hotels--and a passion for delivering excellent service, this is the role for you.

Reports to:

Home Manager / Regional Hospitality & Lifestyle Manager

Key Duties & Responsibilities

Create a caring and supportive service experience that aligns with values of compassion, empathy, and respect. Lead and motivate hospitality teams to deliver excellent service across all areas. Ensure food service is of the highest quality, working closely with the chef to provide healthy, enjoyable meals. Develop engaging activities programmes that support residents' wellbeing and interests. Maintain high standards of housekeeping and ensure maintenance issues are addressed promptly. Manage hospitality budgets, balancing service excellence with financial targets. Build positive relationships with residents, families, and staff. Train and develop team members to perform effectively. Ensure compliance with health & safety, employment legislation, and all relevant policies.
Skills & Attributes

Previous hospitality management experience (care home or hotel background preferred). Strong leadership, communication, and motivational skills. Organised, with excellent time management abilities. A genuine interest in engaging with residents and families. Hands-on, proactive, and passionate about delivering personal, high-quality hospitality.
What You Will Gain

Competitive salary of 30,000 per year. Comprehensive induction and training programme. Clear career development and progression opportunities. Supportive, people-focused working environment. Employee Assistance Programme. Blue Light Card Scheme (enrolment fee reimbursed). Fully funded DBS disclosure.
Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company pension Employee discount Flexitime On-site parking Referral programme Store discount
Work authorisation:

United Kingdom (required)
Work Location: In person