Job Description

Hospitality Manager (Care Home)

Location:

Watton, Norfolk

Pay:

30,000 per year

Type:

Permanent

Shift:

Days

Bonus:

1,000 Welcome Bonus

Overview

We are seeking a dedicated and experienced

Hospitality Manager

to join our care home team in Watton, Norfolk. This is an excellent opportunity for an individual with strong leadership, organisation, and people skills to create a warm, welcoming, and high-quality living environment for residents.

About the Role

As a Hospitality Manager, you will oversee all aspects of hospitality within the home, ensuring residents enjoy exceptional dining, engaging activities, and a clean, comfortable environment. You'll work closely with the management team to maintain high standards across food service, housekeeping, and maintenance, ensuring a positive experience for residents, their families, and visitors.

Reports to:

Home Manager / Regional Hospitality & Lifestyle Manager

Key Responsibilities

Deliver an exceptional resident experience aligned with the home's core values of compassion, empathy, and integrity. Oversee daily hospitality operations, including food service, housekeeping, activities, and maintenance. Work with the Chef to ensure high-quality, nutritious meals are served on time. Develop and manage engaging activity programmes that promote resident wellbeing and enjoyment. Maintain high standards of cleanliness and presentation across all areas of the home. Respond promptly to maintenance needs to ensure a safe and pleasant environment. Manage budgets efficiently, ensuring cost control while maintaining service excellence. Build positive relationships with residents, families, and staff to foster a strong sense of community. Recruit, train, and motivate team members to deliver consistent, high-quality service. Ensure compliance with health and safety, employment legislation, and care home regulations.

Skills and Attributes

Previous experience in a hospitality management role -- ideally within a care home, hotel, or similar setting. Strong communication and leadership skills. Excellent organisational and time management abilities. Passionate about providing exceptional service and creating a warm, welcoming environment. Hands-on approach -- this is an active, people-focused role rather than a desk-based position. Knowledge of relevant health, safety, and employment regulations.

What You'll Gain

A supportive and people-focused work environment. Comprehensive induction and ongoing training opportunities. Clear pathways for career progression and professional development. Employee Assistance Programme for personal and work-related support. Blue Light Card membership (with enrolment fee reimbursed) for discounts across major brands. Free DBS check and provided uniform. 1,000 Welcome Bonus (not applicable to agency applicants).
Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company pension Employee discount Flexitime On-site parking Referral programme Store discount
Work Location: In person