Job Description

Job Title:

Hospitality Manager (Care Home)

Pay:

30,000 per year + 1,000 Welcome Bonus

Type:

Permanent

Shift:

Days

About the Role:

We are seeking an experienced

Hospitality Manager

to provide our residents with an outstanding experience. You will oversee all aspects of hospitality operations, including food service, engaging activities, housekeeping, and maintenance, ensuring high standards across the care home. This is a hands-on role for someone with excellent people management and communication skills, and a genuine passion for delivering exceptional hospitality.

Reports To:

Homes Manager / Regional Hospitality & Lifestyle Manager

Key Responsibilities:

Create a caring service experience aligned with family values: compassion, empathy, and transparency. Foster a positive work environment emphasizing teamwork, improvement, and excellent service. Deliver exceptional experiences for residents, exceeding their expectations. Oversee food service operations in collaboration with the chef. Develop engaging activities promoting residents' interests, fun, and well-being. Maintain high cleanliness standards and a welcoming environment. Address maintenance issues promptly to keep the facility in top condition. Manage the hospitality budget to meet targets while controlling costs. Build strong relationships with residents, families, and staff. Ensure staff are trained and equipped for effective performance. Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and Attributes:

Previous hospitality management experience, preferably with some hotel experience. Excellent communication, motivational, and people management skills. Genuine interest in engaging residents and their families. Strong organisational skills with good time management. Hands-on approach with warmth and a passion for people.

What You Will Gain:

Work with a supportive and enthusiastic team that prioritizes residents and staff well-being. Opportunities to learn, develop, and progress your career. Structured procedures and processes to support your role.

Benefits:

Comprehensive induction and training programme. Career development and progression opportunities. Employee Assistance Programme. Blue Light Card Scheme (enrolment reimbursed).

Note:

We are not offering sponsorship at the moment.

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Work Location: In person