Job Description

ROLE: Hospitality Manager - Nursing Home
SALARY: 30,000 per/annum
LOCATION: Lowestoft, Suffolk
HOURS: 40 hrs/per week Permanent FT
REPORTS TO: Home Manager / Regional Hospitality & Lifestyle Manager
Coben Healthcare is delighted to support a person-centered Care Company looking to recruit a Home Manager to join one of their stunning Residential Care Homes situated near Watton, in Norfolk, where an experienced team of careers offer a
fantastic environment for nursing and residential short or long stay care.
About the role
As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from
ensuring a 'healthy living' food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.
Key duties and responsibilities
Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
Foster a positive work environment emphasising teamwork, improvement, and top-notch service.
Deliver exceptional experiences for residents, surpassing their needs and expectations.
Oversee food service operations, collaborating closely with the chef for quality meals on time.
Develop engaging activities promoting residents' interests, fun, and well-being.
Address maintenance issues promptly to keep the facility in good condition.
Manage the hospitality budget to meet revenue targets while controlling costs.
Build strong relationships with residents, families, and staff to enhance community engagement.
Ensure staff are well-trained and equipped for effective performance.
Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.
Skills and attributes
?Previous experience with a hospitality background-preferably some hotel experience.
?Excellent communication, motivational and people skills.
?Genuine interest in engaging our residents and their families on a regular basis.
?Organisational skills with good time keeping.
This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.
What will you gain?
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
If this role isn't the role for you, but you know someone who might be keen to take a look, then we have a lucrative Referral scheme available! To enable you to refer a friend.
For further information please contact Michael @ Coben Healthcare or apply online www.cobenhealthcare.com
michael@cobenhealthcare.com
01254 949381

Skills Required