Job Description

Hospitality Manager - McDonald's Franchise (Leeds & Bradford)
Salary - 25,000 - 30,000 depending on experience (pro rata for part time)
Hours - Full time preferred (part-time considered)
Location - Across three restaurants in Leeds & Bradford - Personal transport required
Reports to - Franchisee
We're looking for a Hospitality Manager to lead the front of house experience across our three McDonald's restaurants in Leeds and Bradford.
As Hospitality Manager, you'll play a key role in ensuring our dining areas are welcoming, clean, and engaging for every guest, every time. Working directly with the franchisee, you'll manage and develop our dining area teams, uphold the highest standards of service, and bring energy and warmth to our community focused initiatives.
What you'll do:

• Lead and motivate dining area teams across three busy McDonald's restaurants
• Maintain exceptional customer service and hospitality standards
• Build strong relationships with customers and the local community
• Coordinate and deliver in store community events
• Work closely with the franchisee to drive engagement and customer satisfaction
• Oversee front-of-house presentation, cleanliness, and team performance
• Travel between restaurants as and when required

What we're looking for:

• A people-focused leader with a passion for great customer service
• Strong communication and organisational skills
• Preferably 1 year Experience of managing a team
• Preferably 2 years' experience working in QSR/hospitality/retail industry
• A hands-on approach and positive attitude
• Experience in hospitality, retail, or customer service management (preferred)
• Full UK driving licence and access to your own car (essential)
• Flexibility to work weekends and some evenings

What we offer:

• 25,000 - 30000 annual salary depending upon experience (full time) - mileage expenses covered
• Opportunity to make an impact across multiple restaurants
• Supportive, people-first culture
• Training and development within the McDonald's system
• Flexible working options for the right candidate

Benefits
perks
Flexible Working Work hours that fit around you and life's surprises.
wellness
Employee Assistance Programme Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
discounts
Travel Enjoy staycations or trips abroad with discounts on travel fares.
skills
Gain Transferrable Skills Whether you're full-time or part-time, your role here will teach you skills for life.
discounts
Groceries & Food Employee meal discounts at work along with discounts on groceries at major supermarkets.
wellness
Emotional Health Support Supporting your mental and emotional wellbeing and coping with life events.
perks
Meals at Work You can choose food from our restaurant menu on your break and can even try the latest promotions.
discounts
Discounted Gym Memberships Stay fit and healthy with discounts on gym memberships.
perks
Financial Support Guidance on managing your finances and how to save for long term goals.
discounts
Books & Entertainment Access great discounts on PC and video games, magazines, books and music.
perks
Life Assurance Providing a tax-free lump sum to your loved ones, helping reduce financial worries at a difficult time.
discounts
Fashion Get discounts at hundreds of major high-street and online retailers.
wellness
Health Insurance Free health insurance that covers you and your family.
discounts
Health & Beauty From cosmetics to diet and nutrition, get discounts at a range of health and beauty retailers.
recognition
Employee of the month Recognising you for living our values through the great work you do.
discounts
Utilities Receive discounts at high-street and online homeware stores.
wellness
Values Heroes We live by our values and we reward those who demonstrate their commitment to them.
recognition
Length of service Your length of service doesn't go unnoticed - we reward you with monetary benefits for long service.
wellness
Physical Health Support Helping you make healthy lifestyle choices and address health issues.
recognition
Bonus Potential Receive extra financial rewards for your hard work, in addition to your salary.
allowance
Premium Shift If you work overnights, between the hours of midnight and 5am, you'll earn extra pay.
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Skills Required