Job Description

Hospitality Operations Manager

40 hours 52 weeks

Salary up to: 41,000

(Starting salary dependent on qualifications and experience)

We have an exciting opportunity for a Hospitality Operations Manager to join the team at Emerson College, in Forest Row.

The postholder will be expected to work closely with the members of the Senior Leadership Team (SLT) to ensure that all guests continue to receive high quality courses, events and services, and that Emerson College remains aligned to the vision and values of Ruskin Mill Land Trust.

In this role, you will play a crucial part in organising and overseeing all hospitality activities to ensure a seamless and exceptional customer experience. As a leader and problem solver, you will guide and support our team, empowering them to reach their full potential.

Evening and weekend working with a flexible approach to working hours and pattern is required.

Key duties will include:

Being a hands-on operator who is present at key times ensuring the smooth operation across the hospitality function including events, kitchen and cafe Line management and motivation of staff teams to ensure delivery of outstanding service whilst monitoring and identifying areas for improvement Accountability for all hospitality compliance management, implementation, quality assurance processes and quality improvement action plans. Liaising with suppliers, contractors, and partners to maintain standards and efficiency and financial management Close working with senior leadership team, coordinating departmental functions and implementing efficient processes throughout the College.

Full details can be found in the job description

You will need to demonstrate:

Experience of and commitment to ensure the highest possible standards of service and customer satisfaction Extensive experience of a leadership role in a hotel/residential setting and dealing with guests and team members Excellent communication and interpersonal skills, with the ability to engage with guests, colleagues and stakeholders internally and externally at every level, and able to build rapport and effectively resolve conflicts Strong and proven line management skills to build an effective team with a commitment to working closely with other team members Food Hygiene Level 3 or willingness to complete.

A completed application is required for consideration of this role, please visit https://rmt.org/careers/

We recommend applying earlier as we may review applications as they are received and therefore may close the vacancy if filled before the advertised closing date.

Emerson College, part of the Ruskin Mill Trust family, exists to help people discover the gifts that live within them. To help bring these gifts to the world in service of the wellbeing and vitality of 'life' (human life, the living earth and the spiritual elements of life). As a charity, we support the needs of current and future generations by exploring ways to integrate the spiritual, social and practical dimensions of life and work

.

Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales.
We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Our research-led method, Practical Skills Therapeutic Education, is inspired by the work of Rudolf Steiner, John Ruskin and William Morris. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undergo a Disclosure and Barring Service Enhanced Level Disclosure as well as a medical check, references, evidence of qualifications, plus verification of the right to work in the UK.

Job Types: Full-time, Permanent

Pay: Up to 41,000.00 per year

Benefits:

Casual dress Cycle to work scheme Free parking On-site parking
Schedule:

Weekend availability
Work Location: In person

Reference ID: INDHP