Job Description

Hospitality Specialist

Department: Operations - Guest Care


Reporting to: Guest Experience Lead


Location: Based at our Exeter HQ


Ready for your next step?


Do you come from a leadership background in sales, housing, travel, or hospitality? Curious about exploring the serviced accommodation industry and building a career in a fast-growing sector?


Dont worry if you are not an industry expert already, we can teach that! We are looking for ambitious leaders who have the transferrable skills to make their mark in our growing business and want to take their career to the next level.


At Situ, we connect people with serviced accommodation that feels like home - anywhere in the world. With a network spanning 144+ countries, with teams located across the globe and our newly renovated HQ in Exeter we are excited about our future, we would love you to join us on that journey!


About us
People are at the heart of everything we do. Our approach - service with heart - is why we enjoy a superb client retention rate and why our employees thrive.
Our team build quality long lasting relationships with a diverse network of clients and suppliers which is why Situ is loved in our industry. In 2025 alone, our team have had the opportunity to be part of events in London, Manchester, Edinburgh, Madrid, Munich, Paris and USA just to name a few!

The role: Hospitality Specialist

The role of Hospitality Specialist forms part of Situs busy Operations Team, ensuring our clients and guests receive a seamless journey throughout all stages of their reservation process. As a Hospitality Specialist, you will support your team to finalise the last stages of our client and guests booking process, you will be responsible for ensuring our guests have a full understanding of their upcoming reservation details and arrival process; whilst also ensuring our guests receive the best experience possible throughout their stay.


Being the first point of contact for our guests queries and concerns you will liaise with our supply chain around the globe to ensure the very best experience for your guest, whatever their needs are.

Responsibilities of the role:

Arrange each guests check-in promptly in line with Situs KPI Monitor and allocate emails within the Situ shared inbox Support the team in offering our Clients a hassle-free booking process Offer exceptional customer service to our Clients, Guests, and Suppliers at all times Work with Suppliers to resolve any issues that occur during a Guests reservation Additional administrative duties as required Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.) Follow and support company policies and procedures This list is not exhaustive but covers most of what is expected. You will be expected to perform different tasks as required, in line with Situ overall business strategies.

Benefits working at Situ

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27 days of holiday per year (including two rest days) plus bank holidays. Workplace pension - employer contribution increasing with length of service Subscription to online benefits and discount package Private health insurance 24-hour access to GP Employee assistance programme Additional day off for your birthday Length of service sabbaticals Electric car, cycle and tech salary sacrifice schemes Quarterly reward experiences * Opportunities to travel