Job Description

Are you a natural leader who thrives in a fast-paced hospitality environment? Do you excel at delivering exceptional customer experiences, leading teams to success, and driving financial growth? If you're ready to make your mark in a vibrant University setting, this is the opportunity for you!
In this exciting role, you'll oversee the day-to-day running of Onezone, one of our busiest . From leading a dynamic team and coordinating delivered catering to ensuring top-quality service at our service counters and events, you'll be at the heart of creating memorable experiences for our students, staff, and visitors. With a sharp focus on customer satisfaction, financial performance, and operational excellence, you'll play a vital role in shaping the future of our Hospitality services.
Make a Difference

• Lead, supervise, and motivate your team to deliver outstanding service every day.
• Oversee the daily operation of the outlet, ensuring compliance with policies, procedures, and cash handling processes.
• Ensure meetings and events catering is delivered seamlessly, meeting customer needs and exceeding expectations.
• Manage staffing levels, rotas, and training to support both service excellence and staff development.
• Maintain high standards of food safety, presentation, and compliance with Health & Safety regulations.
• Take responsibility for financial procedures, stock control, and reporting to drive operational efficiency.
• Support the Operations Manager in developing strategies to grow sales and boost customer satisfaction.
• Represent the University with professionalism and enthusiasm, promoting our values of quality, diversity, and service.

You'll thrive if you have:

• Proven experience supervising or managing in a hospitality, catering, or food service environment.
• Strong leadership skills with the ability to inspire, train, and develop a team.
• A customer-first approach with excellent communication and relationship-building skills.
• Solid knowledge of food safety, health & safety, and compliance standards.
• Confidence in financial processes, including stock control, stocktaking, and reporting.
• The ability to work flexibly, including evenings and weekends, as part of a wider management team.
• A proactive mindset, with the drive to achieve sales targets and continuously improve services.

We Offer:

• A competitive salary and benefits package.
• A 37-hour working week and a healthy work-life balance with generous holiday allowance.
• Excellent opportunities for professional development and career progression.
• A supportive and inclusive environment where your contribution truly matters.
• Access to a range of student and staff benefits, including cycle-to-work schemes, discounted gym memberships, and exclusive local discounts.

Join us and take the next step in your hospitality career. Apply today and help shape the future of student dining and events!
This post is based at our lively campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.
We are one of the largest providers of Higher Education in the South West with a thriving community of 38,000 students and 4,000 staff from right across the globe.
We offer a wide range of including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
We are proud to have a , at home in a multicultural city that celebrates diversity. We're always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition and find yourself in a stimulating and supportive environment where you'll thrive.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.
As a employer, we welcome applications from those who identify as having a disability.
Further information
If you would like to speak to us to find out more about this role please contact Kristian Fernandez-Mitchell on 0117 328 44556 or email:
Interviews are scheduled to take place at our Frenchay campus on Monday the 13th of October, 2025.
This is a full-time, permanent post, working 37 hours per week, working 5 out of 7 days, and being flexible to support the delivery of the Hospitality service.
Due to the nature of the role, this position is campus based for all of your time.
To ensure fairness and equity all salary offers will be made in line with our salary assessment guidelines and will be based on your relevant skills and experience.
Advice to applicants
We'd love to hear from you, if you are excited about this opportunity, please complete our application form as soon as possible.
Tell us how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the and include specific examples wherever possible.
Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.

Skills Required