Job Description

Join Our Team at The Mill House: Hospitality Supervisor Wanted!

Are you passionate about creating unforgettable experiences in a five-star setting? At The Mill House, Skipton - Anchor's premier luxury care home nestled in private gardens on the historic site of a former silk mill - we're seeking a dynamic Hospitality Supervisor to lead our world-class service with warmth and excellence. Opened in 2023, our elegant 86-bedroom residence offers residential and dementia care in a light, spacious environment that feels like home. Here, every detail matters, and we're looking for someone to ensure our residents and guests indulge in the finest hospitality.

About the Role

As Hospitality Supervisor, you'll be the heartbeat of our day-to-day operations, overseeing a seamless blend of care and comfort. Reporting to the Home Manager, this hands-on leadership position focuses on delivering exceptional dining experiences while maintaining the highest standards across housekeeping, reception, and guest services.

This is a 4 day week, working 0800 - 1800, with every other weekend off to relax a recharge. The rate of pay is 14.10 (salary equivalent 29,410).

What do some of our current catering & hospitality colleagues have to say? Check out our dedicated Catering page on our careers website to find out - https://www.anchor.org.uk/careers/where-you-fit/care/care-home-chef-and-catering-jobs-anchor (if you are viewing this on Indeed, please copy and paste the link)

Key Responsibilities:

Lead and motivate a dedicated team of hospitality staff to uphold luxury standards in all daily operations. Deliver a high quality dining & hospitality experience across the home. Manage rotas, stock control, to keep everything running smoothly and efficiently. Champion resident feedback to continuously enhance the resident experience, fostering a warm, inclusive atmosphere. Ensure compliance with health, safety, and hygiene regulations, while promoting a culture of empathy and excellence.

What We're Looking For

Proven experience in hospitality supervision (e.g., hotels, restaurants, or care environments) with a flair for fine dining and customer service. Strong leadership skills to inspire teams and handle high-volume operations with grace under pressure. NVQ Level 3 in Hospitality or equivalent A compassionate approach, with excellent communication and organisational skills. Passion for the care sector - experience in luxury residential care is a bonus!

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.


We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.


Our Anchor values of being

Accountable, Respectful, Courageous

and

Honest

apply to us all, whether you manage colleagues as part of your role or not.


Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts Mental health support Flexible working options Access to online GP appointments

Finance

Pension plan - contribute between 4% and 8% and we'll match it or better Quick and easy pension transfer service Savings and financial advice, loans, free life assurance Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme Leadership Pathways online learning resources Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.


We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.


We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.