Job Description

The opportunity
Delaware North UK is hiring casual Hospitality Supervisors to join our eager and collaborative team at the electric Stadium of Light, in Sunderland, Tyne and Wear. At this amazing location, there are always opportunities to succeed. As a Hospitality Supervisor, you will be supporting the Hospitality Manager with leading teams and operational strategy, leading team collaboration to deliver first-class guest dining experiences. Your hospitality passion will shape team dedication and be the driving force behind outstanding services for our guests, so if you are a strong, composed leader, share our vision for operational excellence, and are ready to lead energetic and diverse teams in an incredible setting, take a shot at your career with us. Between great teammates and the roar of the crowd, it hardly feels like work at all, so if you are ready to join our valued team in this electric atmosphere, apply now to kick off your new career.
Pay
The expected pay for this role is 14.58ph
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you'll find yourself working at the coolest venues with some of the best team members. We're looking to create the future of hospitality, so if you're ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you'll receive:

• Competitive weekly pay
• Flexible hours, choosing part-time shifts that suit your lifestyle, including evenings and weekends
• Free meal every event day
• Experience in a dynamic workplace hosting major national and international sporting events and concerts, kicking off the sporting season with The Lads at Sunderland A.F.C. in the 2025-2026 Premier League season, and Women's Rugby World Cup 2025 match between England's National Rugby team and USA still to come in 2025

Help us delight the world by applying today.
What will you do?

• Collaborate with the Hospitality Manager and teams to assist in training new team members, leading a strong hospitality frontline, and promoting excellent guest service in a Tommy Banks Michelin star restaurant
• Elevate the guest experience, delivering top-tier service and satisfaction
• Support in the efficient handling of guest enquiries
• Effectively support operational excellence, including inventory, staffing, and performance metrics
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence

More about you

• Experience supervising and leading large hospitality teams
• Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
• Skills in written and verbal communication, teamwork, organisation, strategic thinking, and multitasking in a fast-paced environment

Who we are
In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium!
Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can't wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime. Apply now to join us.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!

Skills Required