Job Description

40K

FULL TIME

LONDON BASED


THE COMPANY


For 13 years we have been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof. Where else could you eat Greek gyros and catch a Harry Styles party all in one place? Or play crazy golf, eat a Bao and watch Stormzy perform? No where!


In 2011 we created the world's first pop-up dining and shopping destination in the heart of Shoreditch before opening venues in other iconic locations in Croydon, Wembley and in 2024 we opened in Liverpool, Camden and our newest concept Boxhall in the City of London.


We are growing quickly with new sites planned for Bristol, London and beyond, so we are delighted to expand our team. Join the thrilling ride at BOXPARK...if you're ready for a challenge!





THE JOB


Reporting to the Head of Digital & Technology, the candidate will be responsible for the day to day management of all user accounts, software platforms and devices (inc desktop and mobile) across primarily Apple as well as Windows operating systems, whilst providing technical support, troubleshooting and training across all key departments. Primarily based in Shoreditch this is a fast paced role which will require weekly visits to each site with the opportunity to work from home on Fridays. If you're an enthusiastic self-starter and are keen to be part of one of the best performing and multi award winning hospitality businesses in the UK, Boxpark would love to hear from you.


Key responsibilities include...

Deploying software, creating user groups and operating system policies across the entire estate. Installing, configuring and maintaining software, hardware, network and application components alongside key suppliers 1st / 2nd line support, diagnosing, troubleshooting and resolving software and hardware and networking issues Ensuring proper and secure storage, backup and retrieval of data Replacing and upgrading outdated or defective components across various hardware (commercial screens etc) Identifying and implementing new strategies for optimal IT operations Enforcing and maintaining security best practices Inventory and asset management including licensing Documenting internal processes for achieving optimal performance of systems whilst building out a structured training programme Plan and coordinate project work as required

THE CANDIDATE

Proven experience in a Systems Administrator, Network Administrator or Desktop Support role Min 2 years experience with Google Workspace Min 2 years experience in Apple, Windows, iOS and Android operating systems Min 2 years experience with MDM / UEM systems across Apple and Windows Min 2 years experience with cloud based IdP systems Understanding of system security and data recovery Knowledge of networking and databases Troubleshooting and problem-solving skills Experience of using a service management framework e.g. ITIL, is desirable. Excellent communication skills Resourcefulness and ability to work under pressure

PAY AND BENEFITS


Our people are at the heart of all we do at BOXPARK and therefore as well as paying competitive salaries, we have some awesome employee perks to make you feel special and supported throughout your journey with us.


WELLBEING

Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling. Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.
FINANCIAL

Discretionary annual bonus scheme Wagestream - Financial planning tool which allows access to your earned wages whenever you need. No more waiting for payday. Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both. 50% off drinks

'YOU' TIME

We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days. Not enough holidays....we hear you! We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year Enhanced maternity, paternity, adoption and shared parental leave Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you

CAREER PROGRESSION

Want to grow and progress in your career? Then BOXPARK really is the place to be. We have development programs for all of our team from Bar Team Member up to General Manager.
BOXPARK is an equal-opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.




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