Job Description

An opportunity has arisen for a Hostel Assistant to join Cadwyn's supported housing team on a permanent basis.

About Us

The Cadarn Housing Group is the parent company with Cadwyn Housing Association, Newydd Housing Association, Newydd Maintenance Limited, Living Quarters (Lettings and Sales) Wales Ltd, and Igneous as subsidiaries.

Cadarn Housing Group is the parent of the Group and provides oversight and support services role. Newydd Housing Association is a charitable housing association, that offers nearly 3,000 affordable homes for rent and sale to people where need is at its greatest in Mid and South Wales, working in several local authority areas. Cadwyn Housing Association owns and manages 3,000 homes for affordable rent and low-cost home ownership as well as a range of community regeneration initiatives.

About the role

Our hostel for families provides support and accommodation to prepare families in securing and maintaining a tenancy. The hostel can be a fast-paced environment, where residents are supported with a wide range of needs including domestic abuse, substance misuse, mental ill health and child protection issues.

As a Hostel Assistant, you will ensure Supported Housing residents and stakeholders are provided with a high-quality service as the first point of contact. The role involves working with tenants who may be difficult to engage with and as such you should have the skills to build trusting and respectful relationships. The role is also key to maintaining safe and secure accommodation for tenants.

About you

You will have a good standard of education, demonstrable experience of working in a reception role, safeguarding along with IT & communication skills.

As a Hostel Assistant, you will need to have previous experience of maintaining a safe and secure environment, health & Safety and working as part of a team.

So, if you have a positive attitude, empathy, love building and maintaining relationships, have bags of enthusiasm and a passion for helping others and making a difference along with the skills to work with minimal supervision and take own initiative, then why not apply?

Closing date for applications: Tuesday 27th January 2026

Interview date: w/c 1st Feb - date to be confirmed

Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.*

All Black, Asian and ethnically diverse applicants, LGBTQ+ applicants, candidates with disabilities and tenants who meet the minimum requirements of the job as set out in the and Person Specification will be guaranteed an interview.

Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.

Job Types: Part-time, Permanent

Pay: 18,345.00 per year

Expected hours: 28 per week

Benefits:

Additional leave Company pension Sick pay
Work Location: In person