Job Description

Job Summary

We are seeking a dynamic and experienced Hostel Manager in our Belfast Accommodation to lead our team in delivering exceptional customer service within the hospitality sector. The ideal candidate will possess strong leadership skills, a background in human resources, and a passion for guest services. This role requires a proactive approach to managing operations, ensuring that all guests receive outstanding experiences while maintaining high standards of quality, efficiency and safety.

Responsibilities

Oversee daily operations, ensuring smooth functioning of all departments within the establishment. Supervise and mentor staff, fostering a positive work environment that encourages teamwork and professional growth. Implement training programmes for new employees, focusing on guest services and operational procedures. Manage human resources functions, including recruitment, performance evaluations, and conflict resolution. Maintain high standards of cleanliness and organisation throughout the premises. Develop and implement strategies to enhance customer satisfaction and loyalty. Monitor financial performance, including budgeting and cost control measures. Ensure compliance with health and safety regulations as well as company policies. Act as a point of contact for guests, addressing any concerns or feedback promptly and effectively. Utilise multilingual skills to communicate with diverse clientele when necessary.

Experience

Proven experience in a managerial role within the hotel or hospitality industry is essential. Strong leadership abilities with a track record of supervising teams effectively. Familiarity with human resources practices is highly desirable. Bilingual or multilingual capabilities are advantageous for engaging with a diverse customer base. Excellent communication skills with an emphasis on guest services and relationship management. Ability to thrive in a fast-paced environment while maintaining attention to detail.
This position offers an exciting opportunity for individuals looking to advance their careers in hospitality management while making a significant impact on guest experiences.

Job Types: Full-time, Permanent

Pay: From 36,124.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Work Location: In person

Application deadline: 12/05/2025
Reference ID: Hostel Manager - Belfast
Expected start date: 02/06/2025