Job Description

Assistant Manager

We are a small, 11-room, boutique hotel in Summertown, Oxford. We strive to provide 'Quality, Elegance and Comfort' for our guests and have an exciting opportunity for someone who is looking for a varied and responsible role within the hospitality industry.

Job Introduction

As we are a small hotel, this is a perfect opportunity for someone who enjoys all aspects of hotel work, as well as for someone who may already be working in one of the areas (i.e. Front Desk, Housekeeping or Food Preparation) and is looking to progress in their career. The assistant manager will do various jobs as necessary, including breakfast preparation, reception duties, interacting with and helping guests, cleaning rooms and common areas, housekeeping supervision and covering for the manager in his absence.

Role Responsibilities

The successful applicant will cover the following as needed:

Assisting with the preparation of and serving of breakfast to guests Ensuring that the kitchen and breakfast areas are clean and tidy Ensuring recycling procedures are followed Ensuring health and safety regulations are followed. Cleaning of rooms and common areas to the highest standards Supervising the work of the housekeeping team and ensuring standards are met and all cleaning checklists completed correctly Ensuring housekeeping/food supplies are ordered in good time, at a good price General reception duties such as answering calls, making bookings, checking guests in/out on the hotel software system, answering guest queries promptly, taking payments, responding to guest reviews Raising any issues or customer suggestions and complaints to the hotel manager, in a timely manner Working well as part of a small, friendly team Covering for the manager in his absence and ensuring the smooth operational running of the hotel is maintained Complying with all Company and Client policies and procedures, statutory regulations relating to the workplace, e.g. fire, health and safety, food hygiene etc

The Ideal Candidate

We are looking for someone who:

has flexibility to work any day between 7:30am to 6pm. (40 hours (plus 1 hr floating)/5 days per week, including some weekends) has previous hotel experience, in reception/housekeeping/kitchen experience has meticulous standards of cleaning has excellent customer service skills, friendly & helpful has excellent communication skills - written and verbal enjoys making guests' stays an enjoyable, memorable experience has supervisory experience has the ability to demonstrate great teamwork has the ability to follow instructions accurately works well within a team environment as well as on their own. has basic knowledge of food hygiene and Health & Safety has a desire to learn and is hardworking, reliable and loyal

Other Benefits

Pension scheme Staff discount Staff training Free staff car parking 28 days paid holiday per year Additional paid birthday day off
Fluent written and spoken English is essential as this position involves significant customer interaction.

You must provide your proof of Right to Work in this country and provide 2 references.

A strong work ethic, good phone etiquette, multi-tasking abilities, attention to detail are all essential attributes for success in this role.

If you are a friendly, keen and motivated individual, keen to work in all areas of hospitality, we warmly invite you to apply.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Company pension Employee discount Employee mentoring programme Free parking
Ability to commute/relocate:

Oxford OX2 6LD: reliably commute or plan to relocate before starting work (required)
Application question(s):

Can you work some weekends?
Education:

A-Level or equivalent (preferred)
Experience:

Supervising: 1 year (preferred) Hospitality: 1 year (required) Housekeeping: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person