Job Description

Castle Green Hotel, Kendal

The Castle Green Hotel in Kendal is a four-star, 99-bedroom hotel with restaurant, bar, 6 conference rooms, 2 banqueting suites, pub on site, leisure club and treatment rooms.

We are looking for someone with restaurant experience to join our hotel and help lead our hospitality team.

Job Overview

We are looking for a full time experienced hospitality person to join our team as Assistant Restaurant Manager, who will lead by example and ensure all our staff care for our customers in a friendly, helpful, efficient and professional manner.

Ideal Candidate

The ideal candidate will:

Ideally have 2 years experience in hospitality and be keen to progress. Be passionate about providing excellent customer service. Have a friendly approachable manner. Be organised and have excellent multitasking skills. Have experience in supervising and motivating staff.

Main Responsibilities

Manage the operation of assigned F&B area and deliver service standards in accordance with the company department S.O.P. manual. Take responsibility for ensuring guests are given excellent customer service. Ensure that the food and beverage areas are set up and prepared for service. Ensure that the customer is greeted in a friendly and polite manner Ensure that food and beverage orders are always taken accurately and efficiently with food allergens in mind. Ensure effective communication and synergy between all departments. Maintain knowledge of the menu and our products, including ingredients and preparation methods to assist customers with any questions or concerns. Also ensuring the team are up to date. Handle guest inquiries and complaints with a positive solution-based approach and ensure team members are dealing with issues or complaints in the correct manner. Take payment for food and beverage and follow company guidelines on cash and card handling. Ensure food and beverage areas are maintained to a high standard of cleanliness and organization. Control all wastage and record. Ensure lost property is handed in to the duty manager. Ensure staffing levels are always at a correct Lead team members by example. Motivating, training and coaching employees to perform job responsibilities to the highest level. Builds target focused team. Be pro active in planning ahead and making sure all tasks are done, seeking additional tasks for the team where possible Address poor performance/conduct of team members, complete job chats and return to work meetings. Seek opportunities to improve guest experience by requesting feedback and developing ideas to improve department and hotel services. Take responsibility to gather information about each guest to update client database by using OpenTable and uses details to ensure a truly personal service. Assist in developing and implementing business strategies for improving bar & food service. Review sales and competition on a regular basis and developing strategies to increase sales and average spend. Assist senior managers to develop and implement menu offerings and pricing based on competition, market trends and cost.

Contract & Hours

Permanent, Full time 37.5 hours per week, 13.50 per hour. Must be over 18.

Castle Green Values

Team Work

- We are committed and supportive of each other

Excellence

- We are proud to create memorable experiences which exceed expectations

Passion

- We are enthusiastic and dedicated to being the best in everything we do.

Castle Green Benefits

Competitive rates of pay Stunning location Birthday voucher towards hotel dinner Half price membership at Pulse Health & Fitness 20% off beauty treatments Reduced rates at other Legacy, Best Western and Lake District Hotel Association hotels Staff events Fourth HR - online system for holiday booking and payslips Hospitality Action - 24/7 Employee Assistance Programme Five Year Club with additional benefits Online Learning Platform Cycle to Work Scheme

If you are a committed team player with passion and enthusiasm to create excellent memorable experiences for our customers, we would love to receive your application.

Job Type: Permanent

Pay: From 13.50 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking On-site gym On-site parking
Work Location: In person

Reference ID: ARM0725