Job Description

Overview

Big Blue Hotel is an award-winning, four star, 157 bedroom, boutique hotel located at Pleasure Beach Resort. We have a strong reputation for offering the very best in service, consistently winning awards since the hotel opened its doors in 2003.

We currently have an exciting opportunity to join our friendly, dedicated and talented team as a full time Duty Manager. As a Duty Manager you will be assisting the Deputy General Manager and General Manager in the day-to-day running of the hotel at the front line of hotel operations, providing daily support to the operations team, responsible for a given area of involvement.

You will be responsible for running a duty manager shift on a daily basis with a hands-on management style, being highly visible in front of house areas when on shift. You will have an emphasis on our guests and the team, and will be able to make the right decision in what can be a fast paced and often challenging environment.

Required Skills:

A keen eye for detail and a drive to raise standards. Must have the capability to lead from the front and be a strong, credible leader with a very hands on management style. Outstanding customer service skills and the capability to calmly handle & resolve customer issues. Excellent communication skills, both written & verbal, with guests, colleagues & senior management. Must be passionate about the hospitality industry & possess the drive to constantly deliver first class customer service. Experience is essential.
To be considered for this position, you will be required to pass a drug test and have a UK passport/EU settlement number/UK work visa or a full UK birth certificate.

Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Discounted or free food Employee discount Life insurance On-site parking Store discount
Schedule:

Monday to Friday Weekend availability
Experience:

Hotel: 2 years (preferred)
Work Location: In person

Reference ID: Big Blue Hotel