Job Description

AG Hotels Group currently owns and operates 21 hotels in the UK, delivering exceptional hospitality experiences. We are currently seeking an experienced

Duty Manager

for our hotel based in Derby -

The Stuart Hotel

, preferably with prior Best Western experience, to ensure smooth daily operations and deliver an outstanding guest experience in line with the brand standards.

Key Responsibilities:

Serve as the face of the hotel, creating a warm, professional, and welcoming atmosphere for all guests. Lead, coach, and motivate the reception and front-of-house team to consistently deliver outstanding service aligned with Accor brand values and standards. Oversee and participate in reception duties, including efficient and accurate handling of check-ins, check-outs, and guest enquiries, stepping in to support reception shifts as required by business needs. Proactively resolve guest concerns and complaints with tact and professionalism, ensuring prompt resolution and high guest satisfaction. Monitor daily hotel operations to maintain workflow efficiency, address operational challenges, and escalate issues as appropriate. Maintain high standards of service quality, cleanliness, safety, and security throughout the property. Support other hotel departments (Housekeeping, F&B, Maintenance) as needed to ensure seamless operation. Ensure compliance with health, safety, and Accor brand standards at all times.

Qualifications & Experience Required:

Prior experience in a Duty Manager or Senior Reception role, ideally within an Accor hotel property. Strong leadership and people management skills with the ability to inspire and motivate a team. Excellent communication and interpersonal skills, with a customer-focused mindset. Strong organizational, decision-making, and problem-solving capabilities. Good knowledge of hotel property management systems (Opera, Rezlynx, or similar). High attention to detail and commitment to service excellence. Flexibility to work in a fast-paced, dynamic environment. Willingness to work flexible shifts, including weekends and bank holidays, as per business requirements.
Job Type: Full-time

Pay: 27,000.00 per year

Benefits:

Discounted or free food Employee discount Referral programme
Application question(s):

Are you willing to work on weekends and bank holidays ? Which PMS system you have used in your previous Hotel? How many years of experience do you have in front office?
Work Location: In person