Job Description

Ensure the smooth running of service when you are on duty.

Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.

Be flexible in assisting around the hotel in response to business and guest needs.

Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.

Assisting all departments (i.e. Bar, Reception, Restaurant/Functions) during busy periods.

Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.

Assist in the training and induction of new staff in conjunction with the Heads of Department.

Ensure the security of the hotel, stocks and keys at all times whilst on duty.

Communicating with employees (problem solving, distributing work duties, providing all means to get the work done).

Identify and report maintenance requirements/hazards in the workplace.

Assume responsibility whilst on duty for any emergency situations in line with procedures.

Dealing with sales enquiries in absence of the Events Manager.

Running of weddings, functions & conferences during shift.

Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place.

Implementing and reviewing standard operating procedures to continuously improve business performance.

Proactively seeking opportunities and ways to maximise revenue and develop service delivery.

Personal licence and DBS check required for this position.

Must be flexible to cover varied shifts including weekends.

Job Types: Full-time, Permanent

Pay: 13.00-13.50 per hour

Expected hours: 30 - 35 per week

Benefits:

Company pension Discounted or free food Employee discount On-site parking
Work Location: In person