Job Description

Job Ref:

ALD1379

Branch:

Aldwark Manor

Location:

Aldwark, Alne 10 miles north of York

Salary/Benefits:

12.75 per hour

Contract type:

Permanent

Hours:

Part Time

Shift pattern:

Ranging from 7am - 9pm

Hours per week:

flexible hours/week including weekends

Posted date:

07/10/2025

Closing date:

23/10/2025

Job Title

Position: Events and Reservations Coordinator



Reports to: Rooms Division Manager / Reservations Supervisor



Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF



Hours of work: full or flexible hours

Benefits:

Apprenticeship and other development opportunities.

Share of gratuities.

Hospitality Rewards platform.

Employee Assistance Program.

Free meals on duty.

Refer a friend bonus.

Free golf for yourself and discounted for friends and family.

Uniform provided.

Main duties and purpose of the role:

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.



Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17 bedrooms. The leisure facilities opening in November with the new spa, bedrooms and meeting space opening 2026



Our Mission Statement: "Never be ordinary" in our product, quality or people with the aim of being "Always Aldwark" in meeting our guest's and team expectations.



Our Events and Reservations Coordinator is a key role, ensuring exceptional meeting and events are delivered seamlessly from initial enquiry and quotation handling, handing reservations calls and enquires for our entire estate including bedrooms and new health club Salus. You must have excellent attention to detail and be results-oriented, you will manage 1st and 2nd options on our current 5 conference rooms, events and ensure all events are charged and tracked accurately and be an effective relationship-builder establishing positive and lasting relationships with clients to win client loyalty.

Purpose of the role:

To support the smooth running of the Reservations and Events department to ensure calls and enquiries are handled in an efficient manner.

Main duties and of the role:

To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations. To ensure all reservation enquiries are handled in line with company standard Create quality proposals which fits the client's requirements Following up on enquiries Chasing payment, posting deposits, corrections and receipts Prepare and communicate Event sheets with relevant detail Following up post-event for feedback with a future-sales mindset Event planning liaison with the operational teams Planning event with attention to financial and time constraints Support site visits and show arounds for prospective clients You will be responsible for driving and developing event business into the Hotel by pro-active sales activity. To be confident in handling of all types of customers including both direct agencies, understanding how to adapt techniques and approach Processing, amending and updating bookings as required Converting enquiries into sales Wedding show rounds / proposal and planning

The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.

About Us

The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.



Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 200 acres of countryside all contribute to its allure.



The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.



We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.



We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.