Job Description

We are looking for an exceptional Hotel Receptionist who loves working with people and strives to achieve excellent standards of customer service.

The Opportunity:

Do you love going above and beyond for guests? Do you strive for excellence in a challenging role where you can make a difference? Would you like to join a world-renown organisation with room for career development and progression?

This is a fantastic opportunity for a passionate and customer-experience focused individual to join Accommodation, Catering and Events to help deliver a high, consistent standard of customer service.

The successful candidate will join us at an exciting time following a period of extensive refurbishment to our hotels which are part of the University of Edinburgh Hospitality & Events collection. This post offers a unique opportunity for both personal and professional development, with opportunities to progress, taking on additional responsibilities and a key role to enhance the reputation of our hotels.

Based at our Hotels Reception the receptionist will deliver a wide range of accommodation related services to all customers. This is a front facing role dealing primarily with student queries and commercial guests. Exceeding customer expectations and maintaining standards being the front face of Accommodation, Catering and Events they should present themselves in such a way that reflects the University of Edinburgh standards.

In this role you will:

Be an ambassador for our newly refurbished and rebranded products. Continuously look to improve our standards and deliver world-class hospitality. Become an integral part of our existing reception team with a desire to succeed in delivering our values.

Your skills and attributes for success:

Excellent customer service Excellent organisational and time management skills Ability to work under pressure for a period of time Excellent verbal and written communication Experience in administration including use of Microsoft packages and relevant computer software
To succeed in this busy role you will need strong multi-tasking skills, a passion for providing high levels of customer service and a real eye for detail. You will have experience in a busy front-facing customer service environment; a hospitality background and experience in dealing with a wide variety of customers. in a professional manner.

Application Information:

Please ensure you include the following documents in your application:

CV Cover letter

As a valued member of our team, you can expect:

A competitive salary 23,414 to 25,448 per annum plus 15% Premium Band for flexible working. An exciting, positive, creative, challenging and rewarding place to work. To be part of a diverse and vibrant international community. Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives.

Championing equality, diversity and inclusion:

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK.

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

The closing date for applications is

21 July 2025.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.

Interviews will be held within

1 week from closing date.

About Us

As a world-leading research-intensive University, we are here to address tomorrow's greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.

About the Team

Accommodation, Catering and Events provides catered and self-catered residential accommodation for over 10,000 students, including community and welfare support through its Residence Life service. We also operate 17 cafes and a range of other catering products to students and staff across the University estate. Under our commercial brand, The University of Edinburgh Hospitality and Events Collection, we deliver hotel accommodation options to around 200,000 guests each year plus an extensive selection of conference, catering and event services to over 2,000 events.

Job Type: Full-time

Pay: 14.79 per hour

Expected hours: 35 per week

Schedule:

8 hour shift
Work Location: In person