Job Description

Hotel General Assistant - We have part-time and full-time opportunities available, with both fixed-term and casual contracts to suit your circumstances.

About Us: Company Profile.

Tucked away in the heart of Eryri Snowdonia,

Ty Afon - River House

is a ten-bedroom retreat where laid-back luxury meets unspoiled nature. A place to escape, unwind, and gather, it welcomes guests from around the world for stays filled with good food, great company, and the kind of warmth that lingers long after you leave. Our sister locations are a 2 minute walk through the village with an additional three rooms and coffee shop and a two bedroom copper miners cottage.

Alongside accommodation and dining,

Ty Afon

is available for exclusive hire, making it an unforgettable venue for weddings and events.

A stay at

Ty Afon

is about slowing down, soaking in the mountain air, and feeling at home--whether guests are here for an intimate getaway or a lively celebration.

Working at Ty Afon or Ty Coets is more than just service--it's about creating experiences that stay with our guests long after they leave.

Hotel General Assistant About the Role

We're looking for a

hardworking and detail-oriented General assistant

to join our team at

Beautiful Aberglaslyn Ltd

. As a key part of our hospitality team, you'll play an essential role in

creating a warm, welcoming, and beautifully kept environment

for our guests.

This role is perfect for if you enjoy variety and working across different areas of hospitality. You take pride in your work, with a passion for making people feel welcome and creating inviting and comfortable spaces . Shifts are varied and rotate across the different roles within the venues, meaning no two days are the same. Working life at Ty Afon is dynamic and rewarding and include the following.

Key Responsibilities

Front of house, back of house and events -

Breakfast duties, including prep, set up, waiting on service and clean down.

Restaurant duties,

including prep, set up, waiting on service, serving drinks & alcohol in the bar, back of house kitchen assistant and clean down.

Helping guests with check out and check ins, general enquiries etc.

Adding items to a guest's room bill and taking payments.

Assisting at events, setting up spaces, furniture moving, table laying etc.

Helping at events on front of house collecting crockery, glasses etc, helping guests and management.

Helping at events on back of house

kitchen assistant and clean down.

Housekeeping

Housekeeping over three properties ensuring that each is cleaned and maintained for guests to the highest standards.

Cleaning and preparing guest rooms, including changing beds, cleaning bathrooms and washrooms and notifying maintenance of any issues, cleaning and organising common areas, sweeping and helping keep clear outside spaces. Cleaning kitchen and service areas, offices, storage areas etc.

Dusting, hoovering, and replenishing toiletries and amenities.

Assisting with laundry

, ensuring fresh linens and towels are always available. Carrying out

deep cleaning and maintenance tasks

during out-of-season months. Working efficiently to

meet daily room turnover times

while maintaining high standards.

Overnight duties

Overnight duties. On occasion you may be asked to stay on site and be on call.

What We're Looking For

Courteous and attentive to guests with a happy and professional manner. Enjoy working in a vibrant environment both as a member of the team, being able to follow instruction and work well unsupervised. Ability to manage your time efficiently and reliably. Ability to maintain a professional appearance and interact positively with hotel guests. Ability to

handle physical tasks

, such as lifting linen baskets and making beds efficiently. Handle basic maintenance and cleaning. Be happy in the kitchen and follow instruction for food preparation. Ability to follow and complete basic food and safety record keeping, Confident using computer programs and technology Flexibility to work shifts, including early mornings, late nights, weekends, and holidays.
If you believe you'd be a great fit for our team but feel you lack experience in certain areas, we still encourage you to apply--training and support can be provided.

Job Types: Full-time, Part-time, Temporary
Contract length: 12 months

Pay: 12.60-13.00 per hour

Expected hours: 1 - 40 per week

Benefits:

Employee discount Free parking On-site parking
Work Location: In person