Job Description

Job Summary

We are seeking a dedicated and enthusiastic Hotel Assistant to join our team. The ideal candidate will possess a passion for hospitality and a commitment to providing exceptional guest services. As a Hotel Assistant, you will play a vital role in ensuring that our guests have a pleasant and memorable stay, while also supporting the daily operations of the hotel. This role is a breakfast shift and housekeeping role with occasional reception cover, this role could have the ability to become permanent in either of our 7 Properties.

The Crown Court Hotel has recently won Contemporary Hotel Of the Year 2025

Duties

Welcome guests upon arrival and assist with check-in procedures. Provide information about hotel amenities, services, and local attractions. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Maintain cleanliness and organisation in the reception area and common spaces. Assist with phone calls, taking reservations, and managing bookings. Collaborate with other hotel staff to ensure seamless service delivery. Support housekeeping and maintenance teams as needed to enhance guest experience. Actively do housekeeping as directed by management.

Requirements

Previous experience in a hotel or hospitality environment is preferred. Strong guest service skills with a friendly and approachable demeanour. Multilingual or bilingual abilities are highly advantageous. Excellent phone etiquette and communication skills. Ability to work effectively in a team-oriented environment. Flexibility to work various shifts, including weekends and holidays. A keen attention to detail and the ability to multitask in a fast-paced setting. If you are passionate about hospitality and eager to contribute to an exceptional guest experience, we invite you to apply for the Hotel Assistant position.
Job Types: Full-time, Part-time, Temporary, Fixed term contract, Temp to perm
Contract length: 3 months

Pay: From 12.30 per hour

Expected hours: 5 - 30 per week

Benefits:

Company events Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Free parking On-site parking
Work Location: In person