Job Description

JOB DESCRIPTION AND PERSON SPECIFICATION

Job title

Hotel Manager

Department / Team

Senior Management

What is the main purpose of the role?

Establish quality systems within hotel and F&B departments that result in enhanced reputation, an increased turnover, higher profit and a well-motivated and trained team.

Key Responsibilities and Duties

Ensure the efficient running of the hotel and events Develop and implement strategies that improves quality of service, product and profitability Manage regular communication meetings Ensure the delivery of improvements generated from customer feedback systems and implemented by department heads and respond to customers feedback with positive solutions. Ensure control procedures are implemented, monitored and maintained within all operational departments. Ensure liquor and food cost margins are managed in line with budgets Ensure all public areas are maintained and presented well to enhance customer experience Develop a team of people focused on maintaining high standards, well trained in aspects of product knowledge, selling and customer service. Carry out regular appraisals and job chats with your senior team and have in place training and development plans to grow talent Ensure the production of accurate business forecasts and weekly rota's prepared in line with the business needs and budgeted payroll costs. Ensure the completion of a weekly DM rotas and as part of that process manage the night team effectively to maximise their productivity in supporting the operation Assist in the operational implementation of all health and safety policies and procedures Deputise for the General Manager in his absence Assist with the preparation and implementation of business plans and revenue strategies Take responsibility for the development and growth of the Weddings business and HPGC event bookings. Support the development of Sales office team by providing clear instruction when required. Ensure pricing policies are correctly implemented. Ensure all revenue is correctly raised and charged. Act as systems supervisor to maintain IT availability.

The Ideal Candidate

For this role, you should have a proven track record within a Hotel Manager role at a 4 or 5 hotel.
Strong leadership skills with the ability to motivate, inspire and develop a team are essential. You need to display a service orientated approach, a passion for high standards and the ability to drive the property and team from strength to strength. A strong commercial background and excellent knowledge of competitors is a necessity. You will need to be a strong coach and leader and manage on a consultative basis. You must be able to engage at all levels and promote the property.
Job Types: Full-time, Permanent

Benefits:

Company pension Discounted or free food Employee discount On-site parking
Work Location: In person