Job Description

What you'll bring to the team:

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE


Here at Chessington World of Adventures we are recruiting for a Night Duty Manager to join our Hotel Nights team!


With tens of thousands of guests visiting our two hotels each year, you'll play a key role as Night Duty Manager in ensuring every overnight experience lives up to the standard our guests know and love.


From warm welcomes at check-in to cheerful check-outs and pillow deliveries, we're dedicated to creating unforgettable family short breaks in a fully immersive themed setting. Every guest interaction is crafted with care, ensuring magical memories are created and exceptional service is delivered.


This role goes far beyond the office! As Night Duty Manager, you'll lead the team overnight, from 9:30 PM to 7:00 AM, maintaining the highest standards every day. You'll take full ownership of mentoring and auditing front-line team members, encouraging them to take pride in their work and strive for excellence. Fast paced and innovative, you'll ensure the Hotel Night Audit process runs with precision and efficiency. Working closely with the Front Office Manager, you'll also serve as a source of guidance--teaching essential service skills, supporting guest interactions, and helping the team confidently represent the Resort.


The role is permanent, working a minimum of 20 hours per week. Flexibility is required to meet our business needs as you will also support the wider Hotel Operation team. As a standard in leisure hospitality, we will be busy at weekends and at key holiday times, this must be reflected in your working schedule.


Qualifications & Experience:
You bring prior experience in a similar Front Office role, so you're already familiar with the day-to-day operations With a front-line team under your leadership, a strong understanding of hotel operations is essential to your success Confident in leading by example, you'll coach and support your team to perform at their best while managing overnight hotel operations to ensure safety and security for both our guests and team members Attention to detail will be the key to your success. After all, it's the little things that make a good resort stay great Proficient in Microsoft Office tools, including Outlook, Word, Teams, and Excel Experience in Opera PMS is a plus, though not essential

Benefits:
A competitive hourly rate of 14.50 28 days holiday (including bank holidays) 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service Company bonus Private pension scheme 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants Ongoing training and development opportunities Plus, many more...



Pay Range: GBP 14.50/Hr.