Job Description

Job Title:

Night Duty Supervisor

Role:

Supervisor

Reporting To:

Reception Manager / Assistant Reception Manager

Department:

Reception & Nights

Hours:

Full Time, 40 hours per week, 5 nights out of 7

Salary:

Up to 12.45 per hour, based on previous experience

The County Hotel, Chelmsford is looking to recruit an enthusiastic and multi-skilled Night Duty Supervisor to work as part of our expanding front of house team, full-time.

There is the possibility of live-in accommodation at a decent rate (including utilities and food), if required for a suitable candidate.

The Company

The hotel is a 4 star city-centre 58 bedroom hotel, featuring the award-winning 1 AA Rosette Samphire Restaurant with busy conference and banqueting facilities in the heart of Chelmsford.

The Role

The role of Night Duty Supervisor will involve the following:

Having natural hospitality charm and a real passion for service. You will strive to make our guests stay the best they can be whilst dealing with a wide range of queries.

Checking guests in and out ensuring their needs are met.

Preparing bills and processing payments according to our procedures.

Answering telephone calls, dealing with customer queries.

Serving our bar guests evening beverages and snacks.

Assist with morning breakfast set up in the restaurant.

Set up function rooms and complete back of house duties, such as polishing of glasses and cutlery.

Complete nightly housekeeping duties.

Liaising with other departments to ensure guests needs are met.

Being organised, multi-tasking and able to work well under pressure.

Able to work independently with a limited small team alongside you.

The ability to communicate effectively with all members of staff and management and paying close attention to detail is imperative.

The shifts for the role will include 22:00-07:00, 22:30-07:00 or 22:30-08:00.

Experience

A minimum of 1 years customer service experience and ideally 1 years hospitality experience preferred as a receptionist or bartender.

Ideally, have experience of working as a Night Porter in a hotel previously, would be an advantage.

An employment reference will be sought from your current or last employer and a DBS check will be required.

Due to licensing, you must be over the age of 18 years old.

This would be the ideal role for an already established Night Porter looking for their next step up, preferably within a hotel setting.

Job Type: Full-time

Pay: Up to 12.45 per hour

Expected hours: 40 per week

Benefits:

Employee discount Health & wellbeing programme On-site parking
Schedule:

10 hour shift Monday to Friday Night shift Weekend availability
Work Location: In person