Job Description

AG Hotels Group is seeking an experienced, confident, and ambitious professional to join us as Hotel Operations Manager at our 43-bedroom hotel,

The Lakeland Hotel

, located in Kendal.

We are looking for a self-motivated and dynamic leader who can take full ownership of hotel operations and drive excellence across the business. The ideal candidate will bring hands-on experience and strong working knowledge across all key departments, including Front Office, Food & Beverage, Maintenance, Housekeeping, and Finance. In return, we offer the successful candidate strong operational support, clear progression pathways, and genuine opportunities for both professional development and financial growth within the organization.

Key Responsibilities

1. Day to day running of hotel operations, ensuring all departments follow the SOPs and company policies

2. Work in conjunction with the Cluster General Manager/ Regional Director to actively manage key property issues (including capital projects; customer service; refurbishment)

3. Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

4. Meeting budgets and KPIs, daily financial reconciliation and reporting to the management

5. Preparing staff rotas, training, mentoring staff and coordinating staff appraisals

6. Drive and monitor guest feedback and performance data achieving high levels of guest engagement and customer retention

7. Ensuring hotel statutory compliances are kept up to date

8. Implement a focused property maintenance programme along with the central support development team

9. Delivering an exceptional guest experience

11. Any other reasonable work as request by the management

Key Skills

1. Minimum 3 years of hotel operations experience across all departments - FOH, F&B and Housekeeping.

2. Self- starter, multi- tasker and well organized

3. A hands-on approach to managing with effective leadership skills

4. Fluent in MS Office including Excel, word and PowerPoint

5. Willing to work a flexible schedule including evenings, weekends, and bank holidays.

6. Food hygiene and health and safety knowledge

7. Excellent communication skills, both written & verbal

8. Passion for hospitality & possess the drive to constantly deliver top-class customer service

9. Experience with budget and finance

10. Strong problem-solving capabilities.

Job Types: Full-time, Permanent

Pay: 36,000.00 per year

Benefits:

Discounted or free food Employee discount On-site parking
Ability to commute/relocate:

Kendal LA9 6PA: reliably commute or plan to relocate before starting work (required)
Application question(s):

Which PMS Systems have you worked on?
Experience:

Management: 3 years (required)
Work Location: In person