Job Description

Job Overview

We are seeking a highly motivated and experienced Hotel Operations Manager to oversee the daily functioning of our hotel. The successful candidate will be responsible for ensuring exceptional guest experiences, managing staff, and maintaining operational efficiency. This role requires strong leadership, organisational skills, and a passion for hospitality. The Hotel Operations Manager will play a vital part in upholding the hotel's reputation for excellence and ensuring smooth day-to-day operations.

Duties

Oversee all hotel departments including front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery Lead and supervise staff, providing guidance, training, and performance evaluations to foster a motivated team environment Manage guest relations by addressing concerns promptly and ensuring high levels of customer satisfaction Coordinate with human resources on recruitment, staffing schedules, and staff development initiatives Monitor financial performance, optimise operational costs, and ensure compliance with health and safety regulations Develop and implement policies and procedures to improve operational efficiency and service quality Organise regular staff meetings to communicate updates, set goals, and promote teamwork Analyse guest feedback and reviews to identify areas for improvement and implement corrective actions

Skills

Proven supervising experience within the hospitality industry or hotel management Strong leadership qualities with the ability to motivate teams and foster a positive working environment Excellent guest service skills with a focus on delivering memorable experiences Multilingual or bilingual abilities are highly desirable to effectively communicate with diverse guests and staff Knowledge of human resources practices including recruitment, training, and employee relations Extensive hotel experience with a comprehensive understanding of hospitality operations Exceptional organisational skills with the ability to manage multiple tasks simultaneously Effective communication skills both written and verbal in English; additional languages are advantageous Demonstrated problem-solving abilities with a proactive approach to resolving issues promptly
This role offers an exciting opportunity for a dedicated professional passionate about hospitality management. The successful candidate will be instrumental in maintaining our hotel's reputation for excellence while advancing their career within a dynamic environment.

Job Type: Full-time

Pay: 39,420.00-50,173.44 per year

Work Location: In person