Job Description

Job Title: Reception Manager - The Jubilee Hotel, Weymouth

Pay: 13.00-14.50 per hour (depending on experience, plus tips, bonuses & benefits)

Contract: Full-time or Part-time | Permanent or Temporary | Expected hours: 20-40 per week

Are you a natural leader with a passion for hospitality and guest service?

We're looking for an organised, people-focused

Reception Manager

to lead our front-of-house team at

The Jubilee Hotel

- a lively 77-bedroom seafront hotel in Weymouth with a bold ambition: to be the most guest-focused hotel and entertainment destination on the South Coast.

As Reception Manager, you'll be the operational heartbeat of our guest experience - setting standards, supporting the reception team, and ensuring our guests enjoy 5-star service from first contact to checkout and beyond.

If you've got strong leadership skills, a head for systems, and a hands-on approach to guest care, this could be the perfect role for you.

Why Join The Jubilee?

We put people first - guests and staff. Here's what you can expect:

Tips Share Scheme

The Jubilee Reward Scheme

Staff Discounts:

? 20% off drinks
? 40% off food
? 20% off hotel rooms
? 25-50% off The Games Pit
? 20-30% off spa treatments
? 50% off Hot Tub Garden sessions

Your Birthday Off - plus a voucher

One guaranteed weekend off every 6 weeks

Pension & Salary Sacrifice Schemes

Wagestream - access your earnings early

High-paid apprenticeship routes (if eligible)

Clear career progression within our growing company

What You'll Be Doing:

Leading and supporting a team of Receptionists across day, evening, and weekend shifts Training new team members and ensuring consistent high standards Overseeing bookings for the hotel, restaurant, spa, and entertainment venues Handling escalated guest queries and resolving issues with professionalism Monitoring and managing room allocations and occupancy via our PMS Working closely with housekeeping, maintenance, and F&B teams for smooth operations Driving upsells on hotel amenities and spa/restaurant bookings Preparing shift handovers, daily reports, rotas, and performance updates Supporting departmental projects, audits, and service improvement initiatives

What We're Looking For:

Kindness, professionalism, and a confident, calm presence A great communicator who motivates teams and connects with guests Strong organisational and multitasking abilities under pressure IT literacy, ideally with previous experience using a PMS (training available) A natural problem-solver who can think on their feet Willingness to help out across departments if needed A positive, can-do attitude and a desire to grow with the business Supervisory or management experience in hospitality or reception is highly desirable

What We Offer in Return:

A full 2-week induction with tailored management training Ongoing support from senior management and an experienced team The authority to make decisions and the tools to do your job well Recognition for your contribution and real input into how we operate A fun, friendly, and driven working environment that values work/life balance
team!

Job Types: Full-time, Part-time, Permanent, Fixed term contract

Pay: 13.00-14.50 per hour

Expected hours: 25 - 40 per week

Benefits:

Company events Company pension Discounted or free food Employee discount
Work Location: In person

Reference ID: Hotel Reception Manager