Job Description

Job Ref:

MOL1213

Branch:

Mollie's Motel Diner Manchester

Location:

Mollie's Motel Diner Manchester , Manchester

Salary/Benefits:

27,500-34,000 per annum

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

5 days out of 7

Hours per week:

40

Posted date:

12/06/2025

Closing date:

08/07/2025

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie's is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America - an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food Drink Awards, and was awarded the Catey Award for Best Use of Technology.



Following the success of its first sites in Oxfordshire and Bristol, a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry.



Mollie's is now looking for a Reception Manager looking to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

OUR PEOPLE

The Mollies' team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie's and love to work collaboratively as a team to enhance the guest experience at every opportunity.



We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.



You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.



Mollie's is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie's.

SUSTAINABILITY

Foster a diverse and inclusive work environment by promoting equal opportunity, diversity, and inclusion in all aspects of the business.

Act as an ambassador for Mollie's social responsibility programs, encouraging employee participation and engagement.

Drive social and environmental impact by integrating sustainability practices and principles into departmental strategies and operation

REQUIREMENTS

We are looking for an experienced Hotel Reception Manager to oversee the daily operations of our Motel as well as provide support and strategic direction. You will plan and supervise the activities of our diverse team to ensure the smooth and profitable running of business. It is important for the Reception Manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategising and preparing reports. You will be a key person of reference for employees, guests and suppliers. The reception manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. The goal is to enhance customer dedication and expand our clientele by strengthening our Mollie's reputation.

KEY RESPONSIBILITIES

Supervise work at all levels (receptionists, maintenance, contractors) and set clear objectives. Plan activities and allocate responsibilities to achieve the most efficient operating model. Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits. Support, deliver or organise training and development of team. Regular steps of service measurement and assessment of team and coaching improvement Ensure all standards are met in terms of product, cleanliness and service level. Contribute to and implement an intuitive and efficient marketing strategy to promote the motel's services. Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) Deal with maintenance issues, shortages in staff or equipment, renovations etc. Collaborate with external parties such as suppliers, travel agencies, bloggers, influencers, event planners etc.

EDUCATION AND EXPERIENCE:

Proven experience as Reception Manager or relevant role Outstanding leadership skills and a great attention to detail Fluency in English; knowledge of other languages is a plus Working knowledge of MS Office and of hotel management software (PMS) Demonstrable aptitude in decision-making and problem-solving Degree in Business Administration, Hotel/Hospitality Management or relevant field (desirable)

Please note:

The closing date for applications is

06/07/2025

. However, we may close the vacancy earlier if we receive a high volume of applications.

BENEFITS

Salary 27,500-34,000 per annum 28 days annual leave (Inclusive of Bank Holidays) 10% Tronc Scheme Mollie's Career Pathway programme including Paid for qualifications Enhanced Company Maternity, Paternity and Adoption leave Company sick pay Hospitality Rewards (Discounts Platform) Celebration Day- additional day of leave after three years of service Complimentary meal every shift Unlimited free tea, coffee, and soft drinks every shift Discounted food and accommodation 24-hour access to our wellness programme Discounts on GHD and Cowshed products Length of Service Rewards Monthly awards scheme Up to 500 refer a friend scheme Birthday Reward

An iconic building, a vibrant city... discover

Mollie's

new home in Manchester

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Mollie's is heading for Manchester's Old Granada Studios - an imaginative reinvention of the legendary 1950s building where both the Beatles and the Sex Pistols made their first TV appearances. Our vision is to create an inclusive social hub in the heart of Manchester's creative quarter.



Inspired by the building's colourful history and mid-century roots, Mollie's first city-centre motel has 128 rooms and suites, a classic Mollie's Diner, cocktail bar and live music venue, state-of-the-art gym and our own contemporary art collection. Excited? We are.